Justin Archibald
Wayne
Summary
Experienced customer service provider who has performed well under pressure on several occasions. Regularly demonstrates patience with customers of all types and works to best of their ability to solve their problem. Direct communicator that will remain in contact with fellow staff members to sort out issues to maximum efficiency.
Overview
4
4
years of professional experience
Work History
Contract Employee
Murphy Tree and Limb Removal
11.2024 - Current
- Worked on home renovation projects related to both demolition and construction
Senior Guest Advisor
GameStop
11.2023 - 10.2024
- Resolved guest complaints and followed up to confirm guest satisfaction with solution.
- Processed adjustment vouchers, pay-outs and corrections and coordinated bank deposits and transactions.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
Front End/Produce Representative
Wegmans Family Food Markets
10.2020 - 08.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Updated job knowledge by participating in educational opportunities
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Education
Bachelor of Arts - Media And Culture
West Chester University of Pennsylvania
West Chester, PA05-2024
Skills
- Cashier management
- Display building
- Deposit preparation
- Complaint handling
- Cultural sensitivity
- Communication
- Brand awareness
- Cleaning and sanitizing
- Teamwork
- Guest relations
Timeline
Contract Employee
Murphy Tree and Limb Removal
11.2024 - Current
Senior Guest Advisor
GameStop
11.2023 - 10.2024
Front End/Produce Representative
Wegmans Family Food Markets
10.2020 - 08.2023
Bachelor of Arts - Media And Culture
West Chester University of Pennsylvania
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