Justin Beck

• Partner with product manager and business stakeholders to define product strategy for our customer and agent facing policy management applications.
• Developed product roadmap with prioritized features to create a strategy for delivering for a minimum viable experience and incremental releases.
• Manage cross-portfolio communication to eliminate code contention issues that come from working in shared environments.

• Integrated the Life team with Erie's customer online account providing life insurance customers with the ability to manage their policies and payments for the first time.
• Became a certified Lean Six Sigma Greenbelt by optimizing automatic payment set up for customers, improving the first pass success rate by 78%.
• Managed product backlog for a platform re-architecture for the Erie Family Life company.

• Analyzed business requirements for life insurance applications, billing processes and underwriting workflows to develop clear actionable story cards.
• Served as a liaison between business business stakeholders and development teams to clearly communicate application needs.
• Developed UX/UI screens using Sketch improving usability and customer experience.

Corporate Applications

• Worked on a proof of concept to evaluate a potential vendor technology solution to improve business continuity.

Information Security

• Coordinated SSO integrations with multiple vendor applications, responsible for managing and prioritizing work backlog.

Process Engineering

• Documented enterprise processes identifying areas of opportunity to reduce manual work.

Quality Management Office

• Created regression testing suites using FitNesse, eliminating the need for manual weekly regression.