Justin Brooks
Abington
Summary
Highly organized and resourceful administrative professional with a strong background in business operations, client services, and executive support. Proven ability to manage multiple priorities in fast-paced, client-focused environments while maintaining exceptional attention to detail and follow-through. Skilled in coordinating schedules, handling sensitive documents, and serving as a reliable point of contact for clients and internal teams. A proactive problem-solver with strong communication skills and a track record of keeping projects on track and stakeholders informed. Comfortable navigating technology and adapting quickly to new systems and processes. Known for professionalism, initiative, and the ability to anticipate needs in dynamic business settings. Eager to contribute to a collaborative organization while continuing to grow professionally and take on increasing responsibility.
Overview
3
3
years of professional experience
Work History
Business Development Representative
Fred Beans Automotive Group
Doylestown
06.2025 - Current
- Manage 100+ daily inbound and outbound communications (phone, text, email) with warm prospects and existing clients, delivering clear, professional, and empathetic support.
- Confirm and coordinate appointments, clearly setting expectations and next steps to improve appointment show-up rates and reduce scheduling issues.
- Engage exclusively with warm leads and inbound inquiries, guiding individuals through a structured, education-focused process without high-pressure sales tactics.
- Maintain accurate and detailed CRM records, including call notes, contact updates, and follow-up workflows to ensure consistent client experiences and reliable reporting.
- Coordinate multi-location scheduling for sales teams across 10+ dealerships in PA and NJ, proactively resolving conflicts and ensuring smooth handoffs.
- Conduct quality control and follow-up outreach, monitoring satisfaction, identifying concerns, and collaborating with leadership to enhance overall client engagement.
Executive Assistant
Touched Therapy LLC
Philadelphia
08.2024 - 06.2025
- Supported daily business operations for a private wellness practice, ensuring a high-quality, professional client experience through structured processes and clear communication.
- Managed client scheduling, intake documentation, and invoicing with a strong focus on accuracy, confidentiality, and attention to detail.
- Coordinated directly with clients, vendors, partners, and professional support staff, serving as a primary point of contact and ensuring clear communication of expectations and next steps.
- Conducted follow-up communication to confirm appointments, resolve scheduling changes, and support consistent client engagement.
- Collaborated closely with the CEO to streamline internal processes, improve operational efficiency, and support sustainable business growth.
- Maintained organized records and documentation to support reporting, tracking, and workflow consistency.
- Oversaw inventory management for merchandise and client service materials, ensuring availability and accurate tracking.
- Supported marketing and business development initiatives by assisting with event planning and promotion, creating branded materials, and managing social media accounts.
- Designed and scheduled engaging social media content using Canva to enhance brand visibility and client outreach.
- Supported a diverse client base including professional boxers, NBA and NFL athletes, entrepreneurs, businesses, musicians, and entertainers.
Business Operations & Client Services Associate
The Team (Formely Wasserman)
Miami
06.2023 - 01.2024
- Supported a senior NFL/NBA agent and Executive Vice President of Team Sports in managing day-to-day operations for a high-profile client portfolio at a firm that has negotiated over $10+ billion in player contracts and endorsements.
- Coordinated schedules, calendars, and appointments for clients, agents, and internal teams, including calls, virtual meetings, interviews, events, and marketing commitments.
- Communicated professionally with internal staff, external clients, partners, and industry leaders, ensuring clarity, responsiveness, and a high standard of client service.
- Assisted with ongoing client relationship management for approximately 40 NFL and NBA clients, supporting consistent follow-up, organization, and service quality.
- Supported prospecting, outreach, industry research, and sales-related activities, contributing to structured business development efforts.
- Scheduled phone calls, Zoom meetings, and presentations, reinforcing expectations and ensuring preparedness across stakeholders.
- Handled sensitive company, staff, and client matters with a high degree of discretion, professionalism, and attention to detail.
- Maintained organized records and documentation to support internal coordination, tracking, and workflow efficiency.
- Selected from a competitive talent pool to support leadership at a Forbes Top 3 Sports Agency, demonstrating reliability, accountability, and strong organizational capability.
Education
Bachelor of Arts - Corporate Communication (B.A.)
Pennsylvania State University
Abington, PA05-2024
Skills
- Sales Support & Revenue Generation
- Communication & Interpersonal Skills
- Strategic Planning & Problem Solving
- Operations & Project Management
- Time Management & Organization
- Productivity Software Applications
- Team Collaboration & Leadership
- Client Relationship Management
Timeline
Business Development Representative
Fred Beans Automotive Group
06.2025 - Current
Executive Assistant
Touched Therapy LLC
08.2024 - 06.2025
Business Operations & Client Services Associate
The Team (Formely Wasserman)
06.2023 - 01.2024
Bachelor of Arts - Corporate Communication (B.A.)
Pennsylvania State University