Justin Buck
East Stroudsburg
Summary
Dynamic Store Manager with a proven track record at Mavis Tire, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and relationship building, achieving significant sales growth. Skilled in multitasking and organization, with a strong focus on maximizing operational efficiency and minimizing shrinkage.
Overview
17
17
years of professional experience
Work History
Store Manager
Mavis Tire
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Sales Associate
Abeloff
11.2021 - 05.2022
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Assistant Store Manager
Mavis Tire
06.2020 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Service Advisor
AutoNation Ford
01.2018 - 06.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Enlisted Soldier
US Army
08.2008 - 01.2012
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Trained new recruits in essential soldiering skills, fostering a strong foundation for their military careers.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Education
Associate of Applied Science - Fire Science
Tarrant County College
Fort Worth, TX06-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
Timeline
Store Manager
Mavis Tire
02.2022 - Current
Sales Associate
Abeloff
11.2021 - 05.2022
Assistant Store Manager
Mavis Tire
06.2020 - 11.2021
Service Advisor
AutoNation Ford
01.2018 - 06.2020
Enlisted Soldier
US Army
08.2008 - 01.2012
Associate of Applied Science - Fire Science
Tarrant County College
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