Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Cale

Kutztown

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Energetic Order Picker offering background maintaining zero error database of packages while tracking large number of orders. Dedicated to sound safety practices and considered highly effective forklift operator.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Selector

UNFI
10.2023 - Current
  • Receive orders, Identifying pick locations
  • Operate center-rider, Pick items in a safe and timely manner, constructed pallets, Following (HACCP) and (SQF) policies and procedures
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
  • Upheld company values and policies by consistently demonstrating professionalism, integrity, and a strong work ethic in all aspects of the role.
  • Adapted quickly to changes in priorities or workflows within the warehouse environment, maintaining high levels of accuracy and productivity at all times.

Front End Associate

Target
08.2021 - 07.2023
  • Maintained interior and exterior brand by changing trash, performing bathroom checks, vacuuming, sweeping and mopping
  • Maintain safe environment by Identifying any hazards and correcting them
  • Operated POS, organized audit, accepted returns, stocked supplies, ensured inventory accuracy
  • Work to de-escalate negative situations, evaluate equipment and request maintenance
  • Provide easy and friendly shopping experience, knowledge of all tools, products, and services available to guests
  • Knowledge of guest body language and verbal cues, compliance of food safety laws, support cash office as needed

Cashier

Chick-fil-a
02.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Learned duties for various positions and provided backup at key times.
  • Restocked and organized merchandise in front lanes.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in regular meetings with management and fellow employees to streamline drive-thru processes, improve efficiency, and enhance the customer experience.
  • Monitored wait times closely, informing customers when necessary.
  • Anticipated peak traffic periods and adjusted workflow accordingly, optimizing staff productivity during busy times.

Vineyard/ Tasting Room Associate

Galen Glen Winery
07.2018 - 07.2020
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Worked in tasting room answering questions and completing sales, ensured inventory accuracy
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
  • Aided in the development of seasonal tasting menus, incorporating new wine releases and customer preferences.
  • Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
  • Enhanced customer experience by providing personalized wine recommendations and pairing suggestions.
  • Participated in staff meetings to discuss strategies for improving sales performance and enhancing overall guest satisfaction.
  • Maintained tasting room retail area and created merchandise displays.
  • Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.

Package Handler

FedEx
08.2019 - 12.2019
  • Loaded and unloaded trucks, sorted packages, ensure clients receive packages on time and damage-free
  • Create delivery strategies to streamline work, make contact with customer base and build relationships
  • Work closely with corporate to improve the well-being of coworkers

Cap 2 Associate

Walmart
10.2018 - 01.2019
  • unloaded trucks, offered guests assistance
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Recommended merchandise based on a customer’s wants and needs
  • Maintained displays, relocated and reorganized merchandise
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
  • Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.

Drive-Thru Attendant

Burger King
09.2017 - 10.2018
  • Worked closely with management to close the store.
  • Prepared sides, sandwiches, and special orders for customers.
  • Improved communication between kitchen staff and drive-thru attendants to ensure timely preparation of orders.
  • Addressed customer concerns and complaints promptly, resolving issues to maintain positive relations.
  • Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Adapted quickly to new menu items, special offers, and seasonal promotions, ensuring up-to-date knowledge for effective customer service.
  • Provided assistance in training new drive-thru attendants on company procedures and best practices.
  • Supported inventory management by restocking supplies as needed during shifts.
  • Expedited service times through effective multitasking and prioritization of tasks.

Education

High School Graduate -

High School Diploma -

Schuylkill Valley High School
Leesport, PA
06.2019

Skills

  • Adaptability and Flexibility
  • Active Listening
  • Mentoring and training
  • Equipment Operation
  • Safety Protocols
  • Hand-Eye Coordination
  • Product picking
  • Teamwork and Collaboration

Certification

Certifications

  • Powered Industrial Truck (PIT) - UNFI

Timeline

Selector

UNFI
10.2023 - Current

Front End Associate

Target
08.2021 - 07.2023

Cashier

Chick-fil-a
02.2020 - 07.2021

Package Handler

FedEx
08.2019 - 12.2019

Cap 2 Associate

Walmart
10.2018 - 01.2019

Vineyard/ Tasting Room Associate

Galen Glen Winery
07.2018 - 07.2020

Drive-Thru Attendant

Burger King
09.2017 - 10.2018

High School Graduate -

High School Diploma -

Schuylkill Valley High School

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Justin Cale