Justin Evans

As a Support Technician at Appalachia Technologies LLC, a leading managed cybersecurity services provider, I am responsible for offering first-line support to clients in a dynamic, tech-driven environment. My primary duties include troubleshooting hardware, software, and network issues, ensuring operational efficiency and minimizing downtime. I actively manage service tickets to resolve client issues promptly, leveraging my technical expertise and communication skills to provide clear and effective solutions. Additionally, I contribute to system installations and configurations, perform regular maintenance, and assist in the documentation of processes and client interactions to support continuous improvement and compliance with SOC 2 Type II standards.

From May 2021 to May 2023, I served as a Desktop Support Specialist, where I was instrumental in providing comprehensive technical support for desktop systems, software applications, and related technology. My responsibilities included ensuring the optimal performance of desktop environments, assisting with system upgrades, and resolving a wide range of technical issues. I also provided user education on IT best practices and security protocols, enhancing overall system reliability and user satisfaction.