Justin Feinstein
Hanover
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Business Relations
Clean Sweep Enterprises
06.2023 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Mitigation Leader
Clean Sweep Enterprises
05.2021 - 06.2023
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Mitigation Leader
Compleat Restorations
02.2020 - 05.2021
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Continuously expanded industry knowledge through participation in professional development courses and certifications related to water mitigation techniques.
- Contributed to overall company success by consistently meeting or exceeding performance targets set forth by management.
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Demonstrated adaptability by effectively handling unexpected changes or challenges during restoration projects.
Mitigation Leader
Flood Department, LLC
06.2015 - 02.2020
- Streamlined workflows on-site by accurately scoping losses and developing detailed action plans for restoration projects.
- Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
- Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
- Collaborated with cross-functional teams to develop strategies for continuous improvement in plant performance.
- Reduced property damage by quickly responding to emergency calls and assessing the extent of water damage.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
Mitigation Leader
Paul Davis Restoration Of Greater Baltimore
02.2013 - 06.2015
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Completed tear-down of existing structures and prepared for new construction.
- Demonstrated adaptability by effectively managing multiple projects simultaneously, prioritizing tasks based on urgency and maintaining strict deadlines.
- Implemented preventative measures during restoration projects, mitigating the risk of future water damage occurrences.
- Assessed property damages, accurately documenting findings to support insurance claims processing.
- Provided exceptional customer service, addressing inquiries professionally and promptly throughout the project duration.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
Education
High School Diploma -
Westminster High School
Westminster, MD06-2012
Skills
- Relationship building
- Strategic planning
- Decision-making
- Team management
- Creativity and innovation
- Strategies and goals
- Goal setting
- Budget management
Certification
IICRC Certifications:
- Master Water Restorer
- WRT - Water Damage Restoration Technician
- ASD - Applied Structural Drying
- AMRT - Applied Microbial Remediation Technician
- HST - Health & Safety Technician
- FSRT - Fire & Smoke Restoration Technician
- OCT - Odor Control Technician
- CCT - Carpet Cleaning Technician
- RRT - Carpet Repair & Reinstallation Technician
- CDS - Commercial Drying Specialist
Timeline
Director of Business Relations
Clean Sweep Enterprises
06.2023 - Current
Mitigation Leader
Clean Sweep Enterprises
05.2021 - 06.2023
Mitigation Leader
Compleat Restorations
02.2020 - 05.2021
Mitigation Leader
Flood Department, LLC
06.2015 - 02.2020
Mitigation Leader
Paul Davis Restoration Of Greater Baltimore
02.2013 - 06.2015
High School Diploma -
Westminster High School
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