Justin Hofe
Philadelphia,PA
Summary
Dynamic server trainer with extensive experience at high end Philadelphia restaurants, excelling in employee training and customer service. Proven ability to enhance team performance and foster loyalty through effective mentorship and event coordination. Skilled in menu knowledge and adept at resolving customer concerns, ensuring exceptional dining experiences.
Overview
14
14
years of professional experience
Work History
Server Trainer
Prime Steak Concepts (Steak 48 Philadelphia)
12.2021 - 03.2025
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Traveled to other locations to provide training and support to onboarding servers.
- Captained private events and banquet events of 100 plus guests and led teammates in providing optimal service.
Shift Supervisor
Merkle RMG
03.2018 - 09.2021
- Trained over 20 new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Food Expeditor /Restaurant Server
Starr Restaurant Group (Barclay Prime)
04.2011 - 02.2018
- Provided exceptional support to kitchen staff during high-volume periods of over 300 guests per night, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA06-2013
Skills
- Employee training
- Customer service
- Menu knowledge
- Team building
- Event coordination
Timeline
Server Trainer
Prime Steak Concepts (Steak 48 Philadelphia)
12.2021 - 03.2025
Shift Supervisor
Merkle RMG
03.2018 - 09.2021
Food Expeditor /Restaurant Server
Starr Restaurant Group (Barclay Prime)
04.2011 - 02.2018
Bachelor of Arts - Criminal Justice
Temple University
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