Justin Misetic
Kinzers
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Manager/HVAC Installer
Cooltech Heating and Air Conditioning
Quarryville, PA
07.2023 - Current
- Fostered strong relationships with clients, enhancing customer loyalty and repeat business through effective communication.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Wheel Technician
WheelsOnsite
Kinzers, PA
10.2020 - 07.2023
- Diagnosed wheel-related issues, providing timely solutions to enhance customer satisfaction.
- Conducted quality inspections of repaired wheels to ensure adherence to industry standards.
- Managed inventory of tools and supplies, optimizing resource allocation for daily operations.
- Completed comprehensive documentation of each repair job to maintain accurate records for future reference or warranty claims purposes.
- Mentored junior technicians on best practices for wheel maintenance and repair.
Production Manager
Core Roofing
Downingtown, PA
03.2019 - 10.2020
- Responsible for overseeing all roofing projects to make sure all material is ordered and job is done right. I review and place orders with suppliers and keep customers informed about their projects. I also check on customers warranty issues and do inspections for any damages
- Trained and mentored staff on safety protocols and production techniques.
General Manager
Chili's Grill and Bar
Parkesburg, PA
09.2016 - 03.2019
- Management schedules and FOH/HOH schedules
- Ordering from food and beverage distributors
- Daily and weekly inventory
- Problem solving with staff and customers
- ServSafe certified
- Cooking and BOH experience
- I oversaw all restaurant operations
Manger/Server/Bartender
Chili's Grill and Bar
Parkesburg, PA
10.2007 - 09.2016
- Money management
- Customer service
- Key holder
- Schedules for FOH/HOH
- Making food and beverage to specifics
Education
Diploma -
Octorara Area High School
Atglen, PA01.2005
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Goal oriented
- Trustworthy and honest
Websites
Certification
- ServSafe Certified
- OSHA 10 & 30 Certified
Timeline
Service Manager/HVAC Installer
Cooltech Heating and Air Conditioning
07.2023 - Current
Wheel Technician
WheelsOnsite
10.2020 - 07.2023
Production Manager
Core Roofing
03.2019 - 10.2020
General Manager
Chili's Grill and Bar
09.2016 - 03.2019
Manger/Server/Bartender
Chili's Grill and Bar
10.2007 - 09.2016
Diploma -
Octorara Area High School