Justin Moran
Newtown Square,PA
Summary
Highly adaptable individual bringing 20 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
18
18
years of professional experience
Work History
Grocery Team Leader
Whole Food Market
Newtown Square, PA
03.2025 - 01.2026
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Overnight Stocker
Whole Foods Market Inc
Newtown Square, PA
11.2020 - 01.2022
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assessed floor displays to restock merchandise.
Meat Assistant Team Leader
Whole Food Market
Newtown Square, PA
06.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Order Writer
Whole Food Market
Newtown Square, PA
01.2022 - 06.2024
- Assessed supply levels, placed new orders and replenished items.
- Delivered fast, friendly and knowledgeable service
- Consulted with customers regarding needs and addressed concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Restaurant Manager
Minella’s Diner
Wayne, PA
12.2007 - 11.2020
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Education
CDATL Graduate -
Whole Foods Market
Newtown Square, PA06.2023
Certificate - Lead With Empathy Training
Whole Foods Market
Skills
- Customer Service
- Sales Transactions
- Product and Service Knowledge
- Communicating With Clients
- Order Preparation
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Teamwork and collaboration
- Multitasking Abilities
- Time management
Timeline
Grocery Team Leader
Whole Food Market
03.2025 - 01.2026
Meat Assistant Team Leader
Whole Food Market
06.2024 - 03.2025
Order Writer
Whole Food Market
01.2022 - 06.2024
Overnight Stocker
Whole Foods Market Inc
11.2020 - 01.2022
Restaurant Manager
Minella’s Diner
12.2007 - 11.2020
CDATL Graduate -
Whole Foods Market
Certificate - Lead With Empathy Training
Whole Foods Market
Awards
Whole Foods Team Member of the moth multiple times