Justin Murtha
Danville
Summary
Dynamic Customer Service Supervisor at Wawa with a proven track record in team leadership and complaint resolution. Expert in employee schedule management, fostering strong customer relationships, and enhancing service quality. Adept at delegating work and resolving complex issues, ensuring high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Wawa
09.2015 - 04.2023
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
High School Diploma -
Pocono Mountain West High School
Pocono Summit, PASkills
- Employee schedule management
- Complaint resolution
- Team leadership
- Schedule management
- Issue resolution
- Time management
- Delegating work
Timeline
Customer Service Supervisor
Wawa
09.2015 - 04.2023
High School Diploma -
Pocono Mountain West High School