Justin Poles
Ardmore
Summary
Marketing-focused BBA student with strong communication skills, customer service experience, and hands-on project work using ArcGIS for survey design and data presentation. Known for building rapport quickly, promoting events, and delivering positive customer experiences. Seeking a marketing/sales internship to apply analytical thinking, creativity, and people-centered problem-solving.
Overview
5
5
years of professional experience
Work History
Food Runner/Expeditor
Merion Cricket Club
Haverford
06.2024 - Current
- Interacted with 50+ customers per shift, addressing questions and resolving issues to enhance satisfaction.
- Promoted store products and recommended options tailored to customer needs, boosting engagement.
- Handled transactions accurately while maintaining a friendly, professional environment
- Collaborated with team members to improve guest satisfaction and streamline dining processes, enhancing overall service quality.
- Resolved customer complaints promptly, fostering customer retention and loyalty.
- Trained new staff on restaurant operations, ensuring consistency in service and adherence to procedures.
- Supported serving staff in delivering accurate and well-presented food orders.
Camp Counselor
Downer Basketball Camp
Ardmore
07.2021 - 08.2025
- Supported event operations by managing parent interactions and enhancing camper experiences
- Communicated with parents, answered questions, and solved issues within the camp
- Promoted camp dates and events, contributing to increased attendance
- Worked closely with coaches, staff, and volunteers to keep the camp running efficiently
- Organized basketball drills and skill-building exercises, improving camper performance and engagement.
- Led group discussions on teamwork and sportsmanship to promote positive interactions.
- Mentored junior counselors, sharing best practices to elevate camper engagement.
- Assisted in evaluating camper progress and providing insights to parents regarding development.
Education
BBA - Marketing
West Chester University of Pennsylvania
West Chester, PA06-2027
High School Diploma -
Lower Merion High School
Ardmore, PA06-2023
Skills
- Customer communication and relationship-building
- Sales support
- Survey design and data collection
- Presentation and public speaking
- Event promotion
- Problem-solving under pressure
- Team collaboration
- Time management and reliability
- Staff training
- Organizational skills
- Customer service
Accomplishments
National Honors Society member - HS
Timeline
Food Runner/Expeditor
Merion Cricket Club
06.2024 - Current
Camp Counselor
Downer Basketball Camp
07.2021 - 08.2025
BBA - Marketing
West Chester University of Pennsylvania
High School Diploma -
Lower Merion High School