Justin Post
Philadelphia
Summary
A results-driven individual with the experience, the knowledge, and the social skills required to excel in the world of business. Experienced in many facets including: Leading, coordinating, and managing sales teams, communicating and collaborating with upper management, customer service and support, store operations responsibilities, and more. Currently employed as the Multi-Unit Store Manager for Real Fruit Bubble Tea's Philadelphia, PA region.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Multi-Unit Store Manager
Real Fruit Bubble Tea
Philadelphia
07.2023 - Current
- Managed daily operations across multiple store locations.
- Promoting and displaying a positive brand image.
- Trained and developed staff to enhance service quality.
- Oversaw inventory management and product ordering processes.
- Implemented company policies to ensure compliance and safety.
Youth Development Specialist
Abraxas Youth & Family Services
Morgantown
03.2023 - 07.2023
- Developed engaging youth programs to enhance personal growth and social skills.
- Facilitated workshops on conflict resolution and emotional intelligence for participants.
- Collaborated with families to create individualized support plans for youth development.
- Assisted in training new staff on program procedures and best practices for engagement.
- Coordinated recreational activities that foster teamwork and leadership among participants.
- Evaluated program effectiveness through participant feedback and adjusted strategies accordingly.
Acting Sales Lead/Merchandising Assistant
Gap Inc.
Limerick
10.2021 - 03.2023
- Managed daily operations to ensure a high-quality shopping experience.
- Led team to enhance customer engagement and drive sales performance.
- Trained new staff on product knowledge and sales techniques.
- Receiving, processing and distributing shipment.
Store Manager
Kohl's
Limerick
11.2019 - 07.2021
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking efforts for merchandise.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Analyzed sales data to identify trends and drive promotional strategies.
Education
High School Diploma -
Owen J Roberts High School
Pottstown, PASkills
- Customer relationship management
- Team development
- Communication skills
- Customer support
- Leadership
- Continuous improvement
- Time management
- Customer service
- Dependability
- Upselling
- Store operations
- Staff training
- Conflict resolution
- Operational efficiency
- Budgeting and cost control
- Customer engagement
Certification
Food Safety Certification, 02/01/24, 02/22/29, Certified Food Safety Protection Manager by The Always Food Safe Company. Accredited by the American National Standards Institute (ANSI) - Conference for Food Protection (CFP).
Timeline
Multi-Unit Store Manager
Real Fruit Bubble Tea
07.2023 - Current
Youth Development Specialist
Abraxas Youth & Family Services
03.2023 - 07.2023
Acting Sales Lead/Merchandising Assistant
Gap Inc.
10.2021 - 03.2023
Store Manager
Kohl's
11.2019 - 07.2021
High School Diploma -
Owen J Roberts High School