Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justina Keelan

Allentown

Summary

Results-driven dispatcher with expertise in route optimization, customer relations, and problem-solving. Proven ability to enhance service delivery and maintain compliance through meticulous record-keeping.

Overview

20
20
years of professional experience

Work History

Dispatcher

Student Transportation of America, STA
Allentown, PA
05.2025 - Current
  • Coordinated daily transportation schedules to optimize route efficiency and meet service commitments.
  • Monitored vehicle locations using GPS systems to ensure timely pickups and drop-offs.
  • Communicated effectively with drivers to relay instructions and address concerns promptly.
  • Assisted in resolving passenger inquiries and issues, enhancing overall customer satisfaction.
  • Maintained accurate records of dispatch activities and incident reports for compliance purposes.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.

Router

First Student Transportation
Allentown, PA
09.2006 - 05.2025
  • Operated routing software to create efficient bus schedules and optimize transportation routes.
  • Collaborated with drivers to ensure timely departures and arrivals at designated stops.
  • Monitored vehicle performance and reported maintenance needs to enhance fleet reliability.
  • Trained new staff on routing protocols and safety procedures, fostering a culture of compliance.
  • Processed payroll for over 200 employees, ensuring timely and accurate disbursements.
  • Managed employee records and maintained compliance with federal and state regulations.
  • Assisted students with boarding and disembarking to ensure safe transport.
  • Monitored student behavior to promote a positive and respectful environment on the bus.
  • Facilitated communication between drivers, parents, and school personnel regarding student needs.

Education

Associate of Arts -

Katherine Gibbs
Manhattan, NY
04-1994

High School Diploma -

Samuel J Tilden High School
Brooklyn, NY
06-1991

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Route planning

Timeline

Dispatcher

Student Transportation of America, STA
05.2025 - Current

Router

First Student Transportation
09.2006 - 05.2025

Associate of Arts -

Katherine Gibbs

High School Diploma -

Samuel J Tilden High School
Justina Keelan