Results-driven dispatcher with expertise in route optimization, customer relations, and problem-solving. Proven ability to enhance service delivery and maintain compliance through meticulous record-keeping.
Overview
20
20
years of professional experience
Work History
Dispatcher
Student Transportation of America, STA
Allentown, PA
05.2025 - Current
Coordinated daily transportation schedules to optimize route efficiency and meet service commitments.
Monitored vehicle locations using GPS systems to ensure timely pickups and drop-offs.
Communicated effectively with drivers to relay instructions and address concerns promptly.
Assisted in resolving passenger inquiries and issues, enhancing overall customer satisfaction.
Maintained accurate records of dispatch activities and incident reports for compliance purposes.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Router
First Student Transportation
Allentown, PA
09.2006 - 05.2025
Operated routing software to create efficient bus schedules and optimize transportation routes.
Collaborated with drivers to ensure timely departures and arrivals at designated stops.
Monitored vehicle performance and reported maintenance needs to enhance fleet reliability.
Trained new staff on routing protocols and safety procedures, fostering a culture of compliance.
Processed payroll for over 200 employees, ensuring timely and accurate disbursements.
Managed employee records and maintained compliance with federal and state regulations.
Assisted students with boarding and disembarking to ensure safe transport.
Monitored student behavior to promote a positive and respectful environment on the bus.
Facilitated communication between drivers, parents, and school personnel regarding student needs.