Justin Breniser
Millersville
Summary
Dynamic professional with extensive experience at Cozzini Bros, excelling in route planning and customer relations. Proven track record of enhancing delivery efficiency and fostering client loyalty through effective communication and problem-solving. Skilled in team leadership and coaching, driving sales growth while maintaining high standards of service and punctuality.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
Work History
Pro Driver
Cozzini Bros
08.2023 - Current
- Improved customer satisfaction by providing timely and efficient delivery services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to customers.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for customers.
- Utilized effective communication skills when interacting with customers from diverse backgrounds and varying needs.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Kegels
Delivery Driver
02.2018 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments to ensure the customers get a quality order quickly.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Effectively packed the produce in the truck to ensure each item is in the regulatory temperatures needed to stay ripe.
- Was able to read and organize the paperwork to pick and pack the correct items out of the truck to fulfill customers orders accurately.
- Developed and maintained courteous and effective working relationships.
Operations Dispatch Supervisor
Calgon Carbon
04.2015 - 01.2023
- Introduced advanced software solutions for improved scheduling accuracy, reducing response times for service requests.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development within the company.
- Implemented real-time monitoring systems to track fleet movements, enabling proactive response to potential issues.
- Maintained open lines of communication between operations personnel at all levels, fostering collaboration across functional areas within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Managed 20 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Sales Manager
Majestic Sales
01.2008 - 02.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
Penn Manor High School
Lancaster, PA06-2008
Skills
- Route planning
- Customer relations
- Positive verbal and written communication skills
- Driving and transportation
- Punctual and reliable
- Problem-solving
- Team leadership
- Coaching and mentoring
- Sales management
Accomplishments
- Supervised team of 50 staff members - excelled at management courses.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Managed the top sales team 3 years in a row.
Timeline
Pro Driver
Cozzini Bros
08.2023 - Current
Kegels
Delivery Driver
02.2018 - 08.2023
Operations Dispatch Supervisor
Calgon Carbon
04.2015 - 01.2023
Sales Manager
Majestic Sales
01.2008 - 02.2014
High School Diploma -
Penn Manor High School
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