Justine Venneri
Philadelphia
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Nifty Fifty's. Proven track record in enhancing operational efficiency and fostering positive relationships. Skilled in cash handling and POS systems, consistently delivering exceptional service while training and mentoring staff to achieve high standards.
Knowledgeable Desired Position. Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Store Associate
Community College of Philadelphia
Philadelphia, PA
01.2026 - 01.2026
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Collaborated with team members to ensure efficient store operations and customer service excellence.
- Operated point-of-sale systems for transactions, ensuring accuracy in cash handling and receipts.
- Contributed to cleanliness and organization of the store environment, fostering a welcoming atmosphere for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Manager
Nifty Fifty's
Philadelphia, PA
12.2023 - 05.2024
- Developed and implemented operational procedures to enhance efficiency in daily restaurant activities.
- Trained and mentored staff to improve service quality and adherence to company standards.
- Analyzed customer feedback to identify areas for improvement and drive positive changes in service delivery.
- Coordinated inventory management processes, ensuring adequate stock levels while minimizing waste.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Captain
Dave and Buster
Philadelphia, PA
06.2021 - 04.2023
- Led team in delivering exceptional guest experiences and maintaining high service standards.
- Trained new staff on operational procedures and customer service protocols.
- Coordinated team schedules to ensure optimal staffing during peak hours.
- Monitored performance metrics to identify areas for improvement and enhance efficiency.
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
Education
High School Diploma - Allied Health
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Cash register operation
- Relationship building
- POS systems
- POS system operation
- Friendly and helpful
- Reliable and responsible
- Honest and dependable
Timeline
Store Associate
Community College of Philadelphia
01.2026 - 01.2026
Manager
Nifty Fifty's
12.2023 - 05.2024
Team Captain
Dave and Buster
06.2021 - 04.2023
High School Diploma - Allied Health
Community College of Philadelphia