Justine (Jess) Folk
Everett
Summary
Dynamic and dedicated professional with extensive experience in customer service and healthcare. Proven ability to enhance customer satisfaction through effective problem resolution and strong organizational skills. Skilled in patient care coordination and crisis management, ensuring compliance with healthcare standards while fostering a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
01.2025 - Current
- Prepared and served high-quality beverages to enhance customer experience.
- Maintained cleanliness and organization of the workspace for operational efficiency.
- Assisted customers with menu selections and provided product recommendations.
- Operated coffee machines and equipment, ensuring proper functionality and safety.
- Collaborated with team members to meet peak service demands effectively.
- Handled cash register transactions accurately while balancing customer satisfaction.
- Engaged with customers to build rapport and foster a welcoming environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Food Service Worker
Sheetz
04.2023 - 06.2024
- Prepared and served food items following safety and quality standards.
- Maintained cleanliness and organization of food preparation and service areas.
- Assisted in inventory management by restocking supplies as needed.
- Provided excellent customer service, ensuring satisfaction with orders.
Customer Service Cashier
Gateway Travel Plaza
09.2022 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Collaborated with team members to streamline service delivery and reduce wait times.
- Trained new staff on operational procedures and best practices for customer service.
Cook
Six Mile Diner
06.2022 - 10.2022
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in menu planning and development, incorporating seasonal ingredients for diverse offerings.
- Trained new kitchen staff on food preparation techniques and safety protocols to enhance team efficiency.
Industrial Laundry Worker
Nixon Medical
01.2022 - 06.2022
- Operated industrial laundry machines for efficient processing of medical garments.
- Sorted and categorized linens based on color, fabric type, and cleaning requirements.
- Maintained cleanliness and organization of laundry work area to ensure safety and efficiency.
- Inspected finished products for quality assurance, ensuring compliance with healthcare standards.
Production Worker/Label Printer
S.A.L.T Sisters
09.2021 - 12.2021
- Operated machinery to assemble products efficiently and safely.
- Conducted quality inspections to ensure compliance with production standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate inventory records and reported discrepancies promptly.
Lieutenant Level Special Response Officer
GardaWorld
12.2019 - 11.2020
- Responded to emergency calls, ensuring timely and effective intervention for various incidents.
- Collaborated with law enforcement agencies to maintain public safety and security protocols.
- Conducted thorough assessments of situations, employing critical thinking to determine appropriate response strategies.
- Trained new personnel on operational procedures and emergency response techniques, enhancing team readiness.
- Implemented safety measures and best practices to mitigate risks during high-pressure situations.
Laundry Assistant
Brookdale Senior Living Facility
06.2019 - 03.2020
- Collected laundry from all residents, sort, wash, fold and return to correct residents in a timely manner.
- Made beds, collected trash, assist in overall cleanliness of residents rooms.
- Used problem solving, critical thinking and time-management skills.
- Worked with team and individually.
Barista and Cashier
Starbucks
09.2015 - 09.2018
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Assisted customers with menu selections, enhancing overall experience through personalized service.
- Trained and mentored new baristas on operational procedures and customer engagement techniques.
Housekeeper
The Cleaning Authority
05.2015 - 09.2015
- Executed thorough cleaning routines across multiple homes, ensuring high standards of hygiene and presentation.
- Trained new staff on best practices for cleaning techniques and safety protocols to enhance operational efficiency.
- Managed inventory of cleaning supplies, maintaining optimal stock levels and minimizing waste through effective monitoring.
- Developed and implemented organizational systems for storage areas, improving accessibility and workflow efficiency.
Certified Nursing Assistant
ResCare
11.2009 - 08.2011
- Delivered compassionate patient care primarily to the elderly, ensuring comfort and safety in daily activities.
- Heavy workload, heavy lifting.
- Knowledge of mechanical lifts, Charting systems.
- Supported patients with mobility, enhancing independence through tailored assistance plans.
- Trained new staff on procedures, fostering a collaborative environment and knowledge sharing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Certified Nursing Assistant -
CNA
KSHigh School Level Psychology
Folk Family Home School
Mapleton, KS05-2009
Skills
- Organizational time strategies
- Collaborative team member
- Effective problem resolution
- Patient care coordination
- Healthcare compliance
- Knowledgeable in medical terminology
- Proficient in computer applications
- Patient data management
- Skilled in sophisticated observation strategies
- Crisis management skills
Timeline
Barista
Starbucks
01.2025 - Current
Food Service Worker
Sheetz
04.2023 - 06.2024
Customer Service Cashier
Gateway Travel Plaza
09.2022 - 04.2023
Cook
Six Mile Diner
06.2022 - 10.2022
Industrial Laundry Worker
Nixon Medical
01.2022 - 06.2022
Production Worker/Label Printer
S.A.L.T Sisters
09.2021 - 12.2021
Lieutenant Level Special Response Officer
GardaWorld
12.2019 - 11.2020
Laundry Assistant
Brookdale Senior Living Facility
06.2019 - 03.2020
Barista and Cashier
Starbucks
09.2015 - 09.2018
Housekeeper
The Cleaning Authority
05.2015 - 09.2015
Certified Nursing Assistant
ResCare
11.2009 - 08.2011
Certified Nursing Assistant -
CNA
High School Level Psychology
Folk Family Home School
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