Justise Allen
Pottstown
Summary
Dynamic Lead Server with a proven track record at Arcadia at Limerick Pointe, excelling in customer-focused food service and upselling techniques. Enhanced customer satisfaction through effective complaint resolution and staff training, significantly boosting referrals and sales. Skilled in POS operation and maintaining a clean, organized dining environment.
Communicative Lead Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Lead Server
Arcadia at Limerick Pointe
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Pottsgrove High School
Pottstown, PA06-2023
Skills
- Upselling techniques
- Customer-focused food service
- Billing accuracy
- Buffet setup and takedown
- Table setting arrangements
- Accurate money handling
- POS operation
- Organization and efficiency
- Table management
- Staff supervision
- Cleaning and sanitizing
- Daily specials memorization
Accomplishments
- Achieved Employee of the Year by completing all work with accuracy and efficiency.
Timeline
Lead Server
Arcadia at Limerick Pointe
10.2021 - Current
High School Diploma -
Pottsgrove High School
Employee of the Year
Throughout the years, I've worked hard and been to nearly every shift including a few picked up shifts. I've gotten to know almost everyone I've worked with and now I corporate is and I are becoming more acquainted. I was unaware of the opportunity until my executive director came up to me and said HR is on their way over to present me with an award and it happened to be employee of the year.