Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JYMEIR WATSON

Philadelphia

Summary

Dependable and motivated professional seeking opportunities to expand skills and contribute to organizational success. Recognized as hardworking, ethical, and detail-oriented. Currently pursuing an Associate’s degree in Business. Strong customer service and computer skills with the ability to listen actively and communicate effectively.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Verizon
01.2025 - Current
  • Efficiently handled high-stress situations, resolving disagreements or conflicts while remaining professional under duress.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved escalated calls quickly and effectively, offering solutions that satisfied both the organization and its clients.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Regularly outperformed performance criteria, gaining the team's recognition as a high performer.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Sales Representative

CUTCO
11.2024 - 08.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Field Operation Manager

CADC
08.2024 - 11.2024
  • Maintained a clean and organized office daily.
  • Supervised Field Representatives during active assignments.
  • Coordinated onboarding processes including employee background checks.
  • Managed daily calls and completed administrative paperwork.
  • Handled equipment weighing up to 50 lbs per shift
  • Maintained a 90% first-call resolution rate while providing 35 clients a day on average with excellent customer care.

Sales Associate

DTRL
11.2023 - 06.2024
  • Delivered excellent customer service with personalized sales support.
  • Resolved customer concerns with strong communication and conflict management skills.
  • Processed cash register transactions efficiently and accurately.
  • Maintained clean, organized, and secure sales floor.
  • Restocked inventory and monitored for theft prevention.
  • Lifted 25–80 lb boxes for inventory management.

Cook / Cashier

Wendy's
04.2022 - 11.2023
  • Operated kitchen equipment safely and effectively.
  • Managed drive-thru operations and order fulfillment.
  • Prepared and served menu items while maintaining food safety standards.
  • Lifted and carried heavy food boxes and crates.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Education

Associate in Arts (A.A.) - Business

College Together
Philadelphia, PA
05.2025

High School Diploma - Business/Engineering

Mastery Charter School Shoemaker Campus
Philadelphia, PA
06.2024

Skills

  • Reliable and punctual
  • Team player
  • Customer service
  • Active listening
  • Communication
  • Organization
  • Computer proficiency
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center operations
  • Professional telephone demeanor

Certification

Forklift Certification

Languages

English
Full Professional

Timeline

Customer Service Representative

Verizon
01.2025 - Current

Sales Representative

CUTCO
11.2024 - 08.2025

Field Operation Manager

CADC
08.2024 - 11.2024

Sales Associate

DTRL
11.2023 - 06.2024

Cook / Cashier

Wendy's
04.2022 - 11.2023

High School Diploma - Business/Engineering

Mastery Charter School Shoemaker Campus

Associate in Arts (A.A.) - Business

College Together

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