Kaaliyah Woodside
Clarion
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Clarion Psychiatric Center
06.2025 - Current
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Actively participated in continuing education programs related to mental health care delivery.
- Encouraged positive behaviors through rewards systems when appropriate.
- Assisted in the development of individualized treatment plans for patients.
- Developed positive relationships with patients while maintaining professional boundaries.
Server/Bartender
Applebee's Neighborhood Grill & Bar
08.2022 - 07.2025
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and confirmed complete orders.
Receptionist
Penn Highlands Brookville
05.2023 - 09.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Lifeguard
Reynoldsville Pool
05.2021 - 08.2022
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Observed sections of assigned water zone of responsibility.
- Adhered strictly to emergency action plans.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Maintained neat and clean pool area and clean water.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Cleaned, brushed and vacuumed pool to keep clean.
- Watched over swimmers to respond quickly to distress situations.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Pizza Maker
Main Street Pizza
01.2021 - 08.2022
- Requested supplies and equipment orders, explaining needs to managers.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Checked completed orders for correct quantity and quality.
- Followed specific methods for food preparation and proper portioning.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared multiple orders at once for speedy service.
- Washed and cut ingredients for quick meal assembly.
- Filled and served various beverages for customers.
Cashier
KFC
07.2020 - 12.2020
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Used suggestive selling techniques to promote add-on sales.
Education
Some College (No Degree) - Biology, Criminal Justice
Pennsylvania Western University Clarion
Clarion, PAHigh School Diploma - undefined
Dubois Area Senior High School
Dubois, PA05.2022
Skills
- Customer Relations
- Reliable and Responsible
- Honest and Dependable
- Detail-Oriented
- Suggestive Selling
- De-escalation techniques
- Strong multitasking
Certification
CPR and AED Certification
Timeline
Mental Health Technician
Clarion Psychiatric Center
06.2025 - Current
Receptionist
Penn Highlands Brookville
05.2023 - 09.2023
Server/Bartender
Applebee's Neighborhood Grill & Bar
08.2022 - 07.2025
Lifeguard
Reynoldsville Pool
05.2021 - 08.2022
Pizza Maker
Main Street Pizza
01.2021 - 08.2022
Cashier
KFC
07.2020 - 12.2020
High School Diploma - undefined
Dubois Area Senior High School
Some College (No Degree) - Biology, Criminal Justice
Pennsylvania Western University Clarion
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