Kaden Rocco
Reading
Summary
Detail-oriented Customer Support Representative with 8 years of experience in improving client satisfaction through effective communication and problem resolution. Skilled in prioritizing tasks and managing operations while fostering strong relationships. Background includes restaurant supervision, home care, and administrative support, with current enrollment in a Medical Billing and Coding program at BTI.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Restaurant Supervisor
Doubletree Hilton, Cheers Bistro
Reading
10.2022 - Current
- Supervised, trained, and supported restaurant staff to enhance service quality and teamwork.
- Ensured customer satisfaction by actively engaging with guests and addressing their needs.
- Addressed customer complaints and resolved issues, ensuring positive dining experiences.
- Monitored food quality and service speed to maintain high standards of customer satisfaction.
- Oversaw restaurant opening procedures, including staff preparation and inventory checks.
- Followed and implemented food safety and sanitation practices to ensure compliance with health regulations.
- Followed and implemented alcohol service guidelines to ensure responsible serving practices.
Restaurant Server
Doubletree Hilton, Ports of Call
Annapolis
04.2025 - 02.2026
- Created a welcoming atmosphere for guests by ensuring timely seating
- Took accurate food and beverage orders to meet guest preferences and enhance dining experience
- Delivered food and drinks promptly to maintain service flow and meet guest expectations
- Ensured guest satisfaction by proactively addressing concerns and providing attentive service
- Communicating clearly with kitchen, bar, staff and guests
- Managing guests' checks, billing and transactions
- Follow food safety, sanitation, and alcohol guidelines
Home Health Aide
Peace of Mind
Reading
09.2020 - 09.2022
- Delivered compassionate client care, supporting daily living activities to enhance client well-being.
- Provided personal care assistance to clients in their homes.
- Coordinated communication with clients and case managers to ensure timely updates on care needs.
- Scheduled and transported clients to appointments, facilitating access to essential healthcare services.
- Maintained accurate records of client health and progress updates.
Administrative Coordinator
Sanbury Construction
Laureldale
01.2022 - 05.2022
- Coordinated appointments, travel arrangements, and meetings to optimize schedules and enhance operational effectiveness.
- Organized office operations and maintained company schedules to support overall efficiency.
- Facilitated daily communication with staff and clients through phone, email, and scheduling platforms to ensure timely information flow.
- Coordinated special projects across departments to enhance collaboration.
- Addressed customer inquiries, provided solutions, and ensured a seamless client experience.
Front Desk Receptionist
Bldg 7 Yoga
Wyomissing
09.2018 - 08.2019
- Managed incoming calls, scheduled appointments, and processed payments to streamline client interactions.
- Delivered class and pricing information to enhance client experience and support informed decision-making.
- Organized reception area and supported administrative tasks to create a welcoming environment.
Education
Medical Billing And Coding
Berks Technical Institute
Wyomissing, PA04-2027
High School Diploma or GED -
Skills
- Customer support experience
- Call & Email Management
- Scheduling & Appointment Coordination
- Multitasking & Time Management
- Client relationship management
- Active listening skills
- Food Safety Compliance
- Communication effectiveness
- Attention to detail
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Gmail, Docs, Sheets)
- Remote Communication Tools (Slack, Zoom, Teams)
- Calendar management
- Point of Sale Systems
Certification
Licensed Esthetician, American Barber & Beauty Academy (2021-01 – 2021-05)
Timeline
Restaurant Server
Doubletree Hilton, Ports of Call
04.2025 - 02.2026
Restaurant Supervisor
Doubletree Hilton, Cheers Bistro
10.2022 - Current
Administrative Coordinator
Sanbury Construction
01.2022 - 05.2022
Home Health Aide
Peace of Mind
09.2020 - 09.2022
Front Desk Receptionist
Bldg 7 Yoga
09.2018 - 08.2019
Medical Billing And Coding
Berks Technical Institute