SAP
KADIM ISSA
Industrial Engineer
Panama, Panama
Summary
Results-driven professional with 7+ years of experience in Support Analysis, Order Management, and Supply Chain Operations. Adept at multitasking, leadership, and effective communication, with a proven ability to navigate intricate challenges and drive problem-solving initiatives. Skilled in BigQuery, Snowflake, and API integrations, leveraging AWS S3, Microsoft Azure, and feed management to optimize data workflows. Recognized for adaptability and a proactive approach to improving company performance. Committed to continuous learning and innovation in data-driven environments.
Overview
4
4
Languages
4
4
Certificates
7
7
years of professional experience
Work History
Support Analyst - Tier 2
Placer.ai
08.2024 - Current
- Expanded expertise by taking on Tier 2 responsibilities, specializing in complex data processing and platform enhancements.
- Lead data integration efforts using ChainXY, creating and managing chains from scratch, including location cleanup and platform integration.
- Utilize SQL and Python in BigQuery and Snowflake to extract, analyze, and manage large datasets efficiently.
- Manage and optimize Amazon S3 (AWS), Microsoft Azure, Snowflake, and Placer’s proprietary storage to create and troubleshoot data feeds.
- Develop structured feed paths and ensure seamless data ingestion across cloud-based environments.
- Work extensively with APIs to automate processes, integrate third-party data sources, and enhance data workflows.
- Proactively troubleshoot and resolve feed-related issues, ensuring accurate and timely data delivery.
- Collaborate closely with cross-functional teams to enhance platform functionality and data integrity.
Support Analyst - Tier 1
Placer.ai
10.2023 - 08.2024
- Specialized in researching and gathering information to efficiently process tickets, ensuring a seamless customer experience.
- Proactively manage ticket workflows, promptly respond to queries, and expertly escalate unresolved issues.
- Elevated expertise by staying abreast of the latest developments in the Placer Analytics Platform, becoming a recognized product specialist.
- Leveraged technical acumen and critical thinking skills to troubleshoot and respond swiftly and accurately to customer needs.
- Provided crucial assistance to Account Executives, Solution Engineers, and Customer Success Managers in order to contribute to customer success and satisfaction.
- Demonstrated ownership in investigating and resolving reported platform issues, ensuring comprehensive solutions.
Order Management Specialist
The Estee Lauder Companies Inc.
04.2023 - 08.2023
- Reviewed orders meticulously to ensure accuracy, identify errors, and eliminate omissions, minimizing the risk of incorrect shipments.
- Informed customers promptly about purchase order errors, summarizing transmission issues such as inactive/discontinued codes and incorrect SRPs, enhancing retailer service levels.
- Addressed and investigated orders promptly, assigning priority to ensure timely completion and meet shipping schedules.
- Drove operational efficiencies through daily order management practices, including SAP Proposal Review (SPM), Incomplete Orders resolution, and generation of weekly reports (Short Ship, Order Transmission, PO Log) to uphold timely retailer commitments.
Order Manager
Philips
09.2021 - 08.2022
- Calculated precise costs for project-specific goods and services by collating information from team members, sub-contractors, and vendors.
- Ensured accurate day-to-day processing of quotations, orders, returns, and refunds, meeting established Key Performance Indicators (KPIs).
- Managed order activities in SAP and other supporting applications, ensuring seamless processing.
- Handled order changes resulting from Customer or CCAM requests, maintaining flexibility to adapt to evolving requirements.
- Utilized cost estimation systems to document project information, create estimates, and revise project costs based on current data
Supply Chain Intern
Halliburton
01.2020 - 04.2020
- Managed inventory levels to optimize order fill rates and inventory turns.
- Participated in continuous improvement projects aimed at enhancing overall supply chain performance and delivering better value for the organization.
Catering & B2B Manager
Paul Bakery
10.2017 - 01.2020
- Conducted client meetings to understand goals and provided detailed quotes for comprehensive catering costs.
- Expanded clientele and secured new accounts by tailoring products to meet specific needs.
- Orchestrated corporate meetings, special events, and social occasions to fulfill client requirements and boost revenues.
- Implemented service and menu upgrades, executing upselling strategies to achieve predetermined revenue objectives.
Education
Administrative Industrial Engineering - Industrial Engineering
Universidad Católica Santa Maria La Antigua
Panama 05.2016 - 2021.05
Diploma of Business Management, Science And Letter -
Academia Internacional Arabe Panameña
Panama, Colon 01.2002 - 2015.06
Basic Mandarin -
Mandarin House
China, Shanghai 08.2015 - 2015.10
English Language -
ILAC University
Canada, Toronto 08.2010 - 2010.09
Skills
Leadership
Software
Oracle
SalesForce
Jenkins
Jira
BigQuery
AWS Buckets
SnowFlake
GCP Google
FeedX Admin Tool
Admin Tool
QGIS
API
ChainXY
Slack
Workday
Confluence
Google Sheets
Microsoft Office
Certification
Microsoft Excel Advanced Course
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Mandarin
Elementary
Timeline
Power Bi - (In Progress)
02-2025
Support Analyst - Tier 2
Placer.ai
08.2024 - Current
Support Analyst - Tier 1
Placer.ai
10.2023 - 08.2024
Lean Six Sigma - Yellow Belt
08-2023
Lean Six Sigma - White Belt
07-2023
Order Management Specialist
The Estee Lauder Companies Inc.
04.2023 - 08.2023
Order Manager
Philips
09.2021 - 08.2022
Supply Chain Intern
Halliburton
01.2020 - 04.2020
Microsoft Excel Advanced Course
10-2018
Catering & B2B Manager
Paul Bakery
10.2017 - 01.2020
Administrative Industrial Engineering - Industrial Engineering
Universidad Católica Santa Maria La Antigua
05.2016 - 2021.05
Basic Mandarin -
Mandarin House
08.2015 - 2015.10
English Language -
ILAC University
08.2010 - 2010.09
Diploma of Business Management, Science And Letter -
Academia Internacional Arabe Panameña
01.2002 - 2015.06
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