Summary
Overview
Work History
Education
Skills
References
Timeline
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Kaelyn Krosse

Pittsburgh

Summary

Detail-oriented professional with strong client rapport building and ethical practices. Proven ability to resolve customer complaints and provide exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Food Delivery Driver

DoorDash
Pittsburgh
04.2023 - Current
  • Resolved customer complaints professionally, ensuring strong client relationships.
  • Provided exceptional service by addressing inquiries about products and services.
  • Received daily delivery instructions and route assignments from dispatch.
  • Monitored local road conditions and construction impacts on delivery routes.
  • Communicated delays or issues encountered during routes to dispatch promptly.
  • Maintained precise records of goods delivered and processed payments accurately.
  • Drove safely in all weather conditions, including rain and snow.
  • Delivered goods promptly while adhering to traffic regulations and speed limits.

customer service representative

Dunkin Donuts
Bethel Park
08.2020 - 02.2021
  • Delivered friendly customer service by greeting customers and addressing inquiries promptly.
  • Resolved customer complaints efficiently, escalating complex issues to direct supervisor when necessary.
  • Maintained accurate transaction records using point-of-sale system for operational integrity.
  • Stocked shelves and organized merchandise by type and size for streamlined checkout processes.
  • Ensured cleanliness of checkout area, including sweeping floors and emptying trash cans.
  • Assisted co-workers as needed to support smooth store operations.

dietary aide

Paramount Senior living south hills
Baldwin
06.2018 - 07.2018
  • Executed general cleaning tasks, including sweeping, washing dishes, and sanitizing surfaces.
  • Assisted in preparing snacks and light meals to support dietary needs.
  • Prepared and served meals in accordance with established dietary guidelines.
  • Greeted visitors in kitchen area, offering information on available services and directing them appropriately.
  • Facilitated meal setup, serving, and cleanup to ensure efficient operations.
  • Arranged tables prior to patient arrivals to enhance meal plan effectiveness.
  • Maintained cleanliness of dining room throughout and after each meal service.

Education

High School Diploma -

Thomas Jefferson High School
West Jefferson Hills PA
06-2021

High School Diploma -

Wesley High School
Whitehall PA
06-2021

Psychology

CCAC South Hills
West Mifflin, PA

Skills

  • Valid driver's license
  • Ethical
  • Client rapport building
  • Behavioral observation
  • Mental health wellness
  • Mental health awareness
  • Professionalism
  • Active listening
  • Exceptional written and verbal communication skills
  • Courteous and polite demeanor
  • Adaptability and flexibility

References

References available upon request.

Timeline

Food Delivery Driver

DoorDash
04.2023 - Current

customer service representative

Dunkin Donuts
08.2020 - 02.2021

dietary aide

Paramount Senior living south hills
06.2018 - 07.2018

High School Diploma -

Thomas Jefferson High School

High School Diploma -

Wesley High School

Psychology

CCAC South Hills

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Kaelyn Krosse