Kaelyn Krosse
Pittsburgh
Summary
Detail-oriented professional with strong client rapport building and ethical practices. Proven ability to resolve customer complaints and provide exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Food Delivery Driver
DoorDash
Pittsburgh
04.2023 - Current
- Resolved customer complaints professionally, ensuring strong client relationships.
- Provided exceptional service by addressing inquiries about products and services.
- Received daily delivery instructions and route assignments from dispatch.
- Monitored local road conditions and construction impacts on delivery routes.
- Communicated delays or issues encountered during routes to dispatch promptly.
- Maintained precise records of goods delivered and processed payments accurately.
- Drove safely in all weather conditions, including rain and snow.
- Delivered goods promptly while adhering to traffic regulations and speed limits.
customer service representative
Dunkin Donuts
Bethel Park
08.2020 - 02.2021
- Delivered friendly customer service by greeting customers and addressing inquiries promptly.
- Resolved customer complaints efficiently, escalating complex issues to direct supervisor when necessary.
- Maintained accurate transaction records using point-of-sale system for operational integrity.
- Stocked shelves and organized merchandise by type and size for streamlined checkout processes.
- Ensured cleanliness of checkout area, including sweeping floors and emptying trash cans.
- Assisted co-workers as needed to support smooth store operations.
dietary aide
Paramount Senior living south hills
Baldwin
06.2018 - 07.2018
- Executed general cleaning tasks, including sweeping, washing dishes, and sanitizing surfaces.
- Assisted in preparing snacks and light meals to support dietary needs.
- Prepared and served meals in accordance with established dietary guidelines.
- Greeted visitors in kitchen area, offering information on available services and directing them appropriately.
- Facilitated meal setup, serving, and cleanup to ensure efficient operations.
- Arranged tables prior to patient arrivals to enhance meal plan effectiveness.
- Maintained cleanliness of dining room throughout and after each meal service.
Education
High School Diploma -
Thomas Jefferson High School
West Jefferson Hills PA06-2021
High School Diploma -
Wesley High School
Whitehall PA06-2021
Psychology
CCAC South Hills
West Mifflin, PASkills
- Valid driver's license
- Ethical
- Client rapport building
- Behavioral observation
- Mental health wellness
- Mental health awareness
- Professionalism
- Active listening
- Exceptional written and verbal communication skills
- Courteous and polite demeanor
- Adaptability and flexibility
References
References available upon request.
Timeline
Food Delivery Driver
DoorDash
04.2023 - Current
customer service representative
Dunkin Donuts
08.2020 - 02.2021
dietary aide
Paramount Senior living south hills
06.2018 - 07.2018
High School Diploma -
Thomas Jefferson High School
High School Diploma -
Wesley High School
Psychology
CCAC South Hills