Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaelynn Earle

Cresco

Summary

Results-driven Team Supervisor known for exceptional productivity and efficiency in task completion. Possess specialized skills in team leadership, conflict resolution, and performance management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.

Overview

3
3
years of professional experience
2028
2028
years of post-secondary education
1
1
Certification

Work History

Team Supervisor

Wawa
Mount Pocono
03.2025 - Current
  • Trained new employees on customer service standards and operational procedures.
  • Coordinated inventory management to ensure stock availability and freshness.
  • Enforced safety protocols to create a secure work environment for staff and customers.
  • Assisted in scheduling shifts to optimize workforce coverage and productivity.
  • Resolved customer complaints promptly to enhance overall satisfaction levels.
  • Led and managed employees in partnership with other company leaders.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Provided training and support to new employees to ensure they understand their job responsibilities.
  • Managed customer service inquiries in a timely manner, ensuring satisfaction at all times.
  • Conducted quality checks and accuracy audits.
  • Resolved conflicts between team members in a professional manner.
  • Monitored team members' progress, provided feedback and guidance as needed.

Lead Customer Service Associate

Wawa
Mount Pocono
10.2024 - 03.2025
  • Supervised customer service team to enhance service quality and efficiency.
  • Trained new associates on customer interaction and Wawa standards.
  • Resolved customer inquiries and complaints with effective communication techniques.
  • Managed cash handling procedures and ensured register accuracy during shifts.
  • Monitored customer service quality standards and provided feedback to team members.
  • Developed positive relationships with customers by responding promptly to their queries.
  • Trained new employees on company customer service policies and service level standards.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Fostered a positive environment to encourage teamwork and collaboration among staff.
  • Reviewed incoming emails from customers regularly and responded accordingly.

Customer Service Associate

Wawa
Mount Pocono
10.2022 - 10.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of the store environment.
  • Handled customer complaints with empathy and professionalism.
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Provided information about products and services available to customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.

Education

Pocono Mountain West High School
Mount Pocono, PA

Certificate Of Completion - Criminal Justice

Monroe Career And Technical Institute
Stroudsburg, PA
08.2021 - 06.2024

Skills

  • Employee training
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Supervision skills
  • Problem solving
  • Positive reinforcement
  • Effective leadership
  • Team motivation
  • Expectation setting
  • Team building
  • Problem-solving
  • Teamwork and collaboration
  • Leadership
  • Complex Problem-solving
  • Task delegation
  • Workflow management
  • Client support
  • Loss prevention
  • Team leadership

Certification

  • OSHA - October 9th 2023
  • Nims 100 - October 9th 2023
  • Nims 200 - October 9th 2023
  • Nims 700 - October 10th 2023
  • Nims 800- October 10th 2023
  • Stop The Bleed - November 14th 2022

Timeline

Team Supervisor

Wawa
03.2025 - Current

Lead Customer Service Associate

Wawa
10.2024 - 03.2025

Customer Service Associate

Wawa
10.2022 - 10.2024

Certificate Of Completion - Criminal Justice

Monroe Career And Technical Institute
08.2021 - 06.2024

Pocono Mountain West High School

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Kaelynn Earle