Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahri Bigham

Philadelphia,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Presidential City
08.2023 - Current
  • Correctly completes all lease applications, assists with application verification, and notifies prospective residents of results
  • Prepares miscellaneous resident communication as needed.
  • Responsible for touring potential residents through community amenities and available units Maintain closing ratio in line with company standards of at least 30%.
  • Completes Guest Card information form on all guests and performs follow-ups in accordance with company guidelines/policies.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
  • Responsible for all steps between application process and move in including; overseeing document signing, utility set ups, collecting renter's insurance documents, collect pre-move in payment, assuring new home meets move in standards, assuring all keys, fobs, remotes are programmed and working properly prior to move in, walk community and new home with residents during move in appointment and complete move in inventory condition form with new resident.
  • Inspects new move-in apartments three days prior to move-in date.
  • Reports needs to Community Manager.
  • Organizes and files appropriate reports, leases, and paperwork.
  • Assist with planning and implementation of resident events and other resident retention efforts.
  • Assists Management team in preparation of daily and weekly reports, resident communications, move in and move-out inventory condition forms, market surveys, etc

Assistant Property Manager

Walnut Apartments
01.2021 - 08.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Generated leads for sales and rental properties through cold calls and referrals.

Computer Sales Supervisor

Best Buy
10.2019 - 07.2021
  • Monitored sales transactions and ensured Best Buy sales procedures were followed properly.
  • Provided ongoing coaching, training, and motivation to employees to achieve sales & credit card goals.
  • Handled customer escalations and problem resolutions in person and on the phone to ensure smooth and accurate customer processing.
  • Maintained execution of store business plan by coaching desired behavioral changes on the sales floor.
  • Partnered with the Product flow team regularly to ensure that the sales floor is merchandised properly.
  • Helped others drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

Microsoft Expert

Best Buy
06.2019 - 10.2019
  • Responsible for delivering an end-to-end Microsoft Experience across all aspects of the Microsoft ecosystem.
  • Coaching employees on how to meet sales goals provided by Microsoft and Bestbuy.
  • Demonstrating Microsoft products and the ecosystem that Microsoft provides to clients and employees in the store.
  • Building relationships with other Bestbuy stores to coach Microsoft ecosystem and selling products effectively.

Sales Associate

Best Buy
10.2018 - 06.2019
  • Providing consultation and excellent customer services to clients who need solutions to their tech problems.
  • Responsible for greeting customers in the computer department and generating revenue and credit card applications.
  • Responsible for maintaining the computer sales floor by keeping track of inventory and down stocking product and cleaning the help desk regularly
  • Worked several sales departments within the store with extensive knowledge on each department and great deal of success in each one.
  • Assisted in setting up the store for holiday promotions and other special events.

Front Desk Receptionist

APARTMENTS AT 1220
03.2015 - 05.2018
  • Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • File and maintain contact information for residents.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Sort and distribute mail.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Answer telephone calls to take messages, answer questions, and provide information during nonbusiness hours or when the office is closed.

Quality Assurance Technician, Software Sales

WEBJUNTO
08.2015 - 04.2018
  • Performed compatibility testing with various mobile handsets to ensure that functionality worked as expected.
  • Worked closely with Project Manager to learn about projects functionalities and provided testing timelines.
  • Logged defects encountered in mobile apps through JIRA during test cycles and conducted fix verification.
  • Tested applications under different networks and Internet speeds including on 3G, 4G/LTE and Wi-Fi.
  • Involved in testing application on different mobile Platform such as iOS and Android devices.
  • Attended Demos and met with Client for User Acceptance and providing QA Signoff on the testing.
  • Responsible for marketing and selling quality assurance software by Webjunto.
  • Demonstrating auto testing features to potential clients with apps designed by Webjunto.

Education

High school diploma -

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies
  • Phone and Email Etiquette
  • Leasing and sales
  • Sales Techniques
  • Property Tours
  • Unit inspection
  • Cash Handling

Timeline

Leasing Consultant

Presidential City
08.2023 - Current

Assistant Property Manager

Walnut Apartments
01.2021 - 08.2023

Computer Sales Supervisor

Best Buy
10.2019 - 07.2021

Microsoft Expert

Best Buy
06.2019 - 10.2019

Sales Associate

Best Buy
10.2018 - 06.2019

Quality Assurance Technician, Software Sales

WEBJUNTO
08.2015 - 04.2018

Front Desk Receptionist

APARTMENTS AT 1220
03.2015 - 05.2018

High school diploma -

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Kahri Bigham