Kaiera Anderson
Philadelphia
Summary
Experienced customer service professional Demonstrated expertise in improving customer satisfaction and efficiently managing high call volumes, showcasing exceptional multitasking abilities and profound knowledge .
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Department Manager
IDrive Auto Services
10.2024 - Current
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Boosted employee morale through open communication channels, fostering a positive work environment conducive to collaboration and problemsolving.
- Reduced order processing time for increased efficiency by closely monitoring and optimizing department workflows.
- Utilized advanced software systems to analyze parts data, enabling more accurate forecasting of demand and better inventory control.
- Maintained detailed records of all transactions to support accurate financial reporting and inventory control efforts.
Health care navigator
Fonemed
04.2023 - 08.2023
- Medical terminology, Customer service, Documenting, Prioritizing, High call volume, Precertifications and Request, Scheduling
Customer Service Representative
Independence Blue Cross
01.2020 - 12.2022
- Customer Service, Quality assurance, Multiple system usage, Hipaa, Medicare experienced
Customer Service Representative
Maximum Research
03.2019 - 08.2019
- Open and Maintain customer accounts, Write reports and File important documents, Prepare product or service reports, Manage large amounts of incoming calls
Assistant Center Instructor
Memorable Moments Day Care
03.2016 - 11.2017
- Making sure classrooms are safe and tidy, Review material taught in class with individual students with learning challenges, Escort and supervise students in field trips and school activities, Set up necessary material for classes
Education
Diploma - undefined
Brandywine High School
05.2015
Skills
- Customer Service
- Excellent Verbal & Written
- Medical Terminology
- Healthcare Systems Knowledge
- Active Listening
- Multitasking Abilities
- Problem Solving
- Team Collaboration
- Case Management
- Conflict Resolution
- Empathy and Compassion
- Critical Thinking
- Computer Proficiency
- Professionalism
- Healthcare knowledge
- Database Search and Data Entry Skills
- Administrative and Office Support
- Registration and Scheduling
- Complaint Investigation
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Documentation
Certification
- Masters in cosmetology
- Life, health and accident insurance certification
Timeline
Parts Department Manager
IDrive Auto Services
10.2024 - Current
Health care navigator
Fonemed
04.2023 - 08.2023
Customer Service Representative
Independence Blue Cross
01.2020 - 12.2022
Customer Service Representative
Maximum Research
03.2019 - 08.2019
Assistant Center Instructor
Memorable Moments Day Care
03.2016 - 11.2017
Diploma - undefined
Brandywine High School
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