Kailey Murray
Philadelphia
Summary
Experienced customer-service professional with an extensive background in a variety of different hospitality positions, especially in a restaurant. With a bubbly personality and a strong work ethic, I display a strong ability to meet customer's needs and problem-solve when needed. Willing to take on challenges and always itching to learn something new.
Overview
5
5
years of professional experience
Work History
Server
M Restaurant Group
07.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables, the host stand, and bartending simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong knowledge of not one, but three separate menus, for M Sushi, Kokko, and Pocha, and was able to inform guests of the details of each menu item.
- Taught new team members correct procedures for all areas of operations.
Membership Specialist
Hand and Stone Spa
01.2023 - 12.2023
- Promoted from Spa Associate to Membership Specialist within 6 months, demonstrating exceptional customer engagement and sales skills.
- Utilized strong interpersonal abilities to build lasting client relationships, resulting in increased retention and referrals.
- Effectively communicated spa offerings and benefits to clients.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Chandler
Hummingbird Candle Company
09.2022 - 12.2022
- - Assembled candles and provided customer service in a warehouse and retail environment, showcasing attention to detail and craftsmanship.
- - Conducted engaging BYOB candle-making classes, showcasing effective communication and teaching skills.
- - Managed store operations independently, leading to increased sales and repeat business.
Server, Bartender, Trainer
Uncle Julio's
09.2020 - 01.2022
- Managed high-pressure dining and bartending responsibilities in a fast-paced Mexican restaurant.
- Facilitated training programs for new staff, fostering a cohesive team environment and ensuring consistent service quality.
Education
Bachelor of Arts - Global Studies, Political Science
University of North Carolina At Chapel Hill
Chapel Hill, NC08-2023
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- High volume dining
- Guest relations management
- Employee training
Timeline
Server
M Restaurant Group
07.2023 - 07.2025
Membership Specialist
Hand and Stone Spa
01.2023 - 12.2023
Chandler
Hummingbird Candle Company
09.2022 - 12.2022
Server, Bartender, Trainer
Uncle Julio's
09.2020 - 01.2022
Bachelor of Arts - Global Studies, Political Science
University of North Carolina At Chapel Hill
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