Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Remmert

Philadelphia

Summary

Highly motivated, hardworking and dependable individual seeking a customer service position where I can utilize my skills and experience

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Dental Solutions Grant Ave
09.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Front Desk Receptionist

A1 Family Dental
01.2016 - 08.2021
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.

Education

High School Diploma -

Charles Carroll High School
Philadelphia, PA
06-2012

Skills

  • Customer service
  • Payment collection
  • Office administration
  • Data entry proficiency
  • Document filing
  • Verbal and written communication
  • Phone and email etiquette
  • Multitasking and organization

Timeline

Patient Service Representative

Dental Solutions Grant Ave
09.2021 - Current

Front Desk Receptionist

A1 Family Dental
01.2016 - 08.2021

High School Diploma -

Charles Carroll High School

Similar Profiles

CREATE PROFILE
Kaitlin Remmert