Kaitlyn D'Aversa
Drexel Hill
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with a company for years to come. Ready to help your team achieve company goals! Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Hairstylist's Assistant
Jay Michael Salon & Spa
01.2023 - Current
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Massaged clients' scalp during shampoos.
- Prepared and mixed color formulas for clients' hair.
- Helped prepare clients for services, providing refreshments, barrier cream, robes, and capes to protect personal items.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Lead Guest Service Associate
European Wax Center
11.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Collected deposits, fees and payments.
- Used Zenoti to check daily record sheets, guest accounts and available vouchers.
Salon Suite Owner/Operator
Sun And Moon Hair Studio LLC
10.2022 - 04.2023
- Reconciled daily sales, returns and financial reports on Fresha.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Performed all services that fall into a cosmetologist role.
Cosmetologist
Cherry Blow Dry Bar
05.2021 - 10.2022
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Lead Merchandising Associate
Squishable
11.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
Marketing Associate
Bleed Green Marketing
12.2020 - 04.2021
- Performed ongoing analysis to develop and advance future marketing strategies.
- Developed marketing strategies and resolved problems to drive sales.
- Drove to designated locations.
Sales Associate
Goodwill
06.2020 - Current
- Position requiring employee to perform duties such as stock, go through donations, general cleaning, and cashier.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Santa's Little Helper
HGTV
11.2017 - 12.2017
- Santa Headquarters in Deptford Mall- Job assessment - Provide assistance while maintaining high enthusiasm to entertain guest while waiting in line for their photographs with Santa
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
Sales Associate
Halloween City
10.2016 - 12.2016
- Job assessment - (subsidiary of Party City) Sales associate position requiring employee to stock, clean, cashier, and service guest.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Graduate Certificate - Dental Assisting
Shark Dental Academy
Abington, PA05-2025
No Degree - General Studies
Delaware County Community College
Media, PACosmetology Education
PB Cosmetology
Gloucester City, NJ2018
High School Diploma -
Deptford High School
Deptford, NJ2017
Skills
- Reliable with time management capabilities
- Participated in two Poetry Slams at Deptford Barnes & Noble
- Participated in and graduated with National Art Honor Society at Deptford Township High School
- Proficient in Word, Google docs, Microsoft Excel, Zenoti, Fresha, and various other software's
- Merchandising Strategies to boost sales
- Interest in forensics, taxidermy, and oddities
- Teamwork and collaboration
Timeline
Hairstylist's Assistant
Jay Michael Salon & Spa
01.2023 - Current
Lead Guest Service Associate
European Wax Center
11.2022 - Current
Salon Suite Owner/Operator
Sun And Moon Hair Studio LLC
10.2022 - 04.2023
Lead Merchandising Associate
Squishable
11.2021 - Current
Cosmetologist
Cherry Blow Dry Bar
05.2021 - 10.2022
Marketing Associate
Bleed Green Marketing
12.2020 - 04.2021
Sales Associate
Goodwill
06.2020 - Current
Santa's Little Helper
HGTV
11.2017 - 12.2017
Sales Associate
Halloween City
10.2016 - 12.2016
Graduate Certificate - Dental Assisting
Shark Dental Academy
No Degree - General Studies
Delaware County Community College
Cosmetology Education
PB Cosmetology
High School Diploma -
Deptford High School
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