Kaitlyn Fedor
Honesdale
Summary
.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Donuts
06.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Patient Specialist
ProHealth Medical
03.2022 - 05.2022
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Improved overall clinic operations by implementing new policies and procedures based on best practices.
- Provided compassionate support to patients during difficult times, fostering trust and positive relationships.
- Managed prescription refill requests efficiently while adhering to medication safety guidelines.
- Ensured smooth patient flow throughout the facility by effectively managing check-ins, room assignments, and discharges.
- Managed high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Promoted a positive work culture by actively participating in team-building activities that fostered collaboration among staff members.
Ophthalmology Technician
Geisinger
12.2021 - 03.2022
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
Logistics Coordinator/Front Desk
Pioneer Packaging, Inc
01.2020 - 09.2020
- Answer inbound calls and direct multi line calls.
- Monitored performance of logistics operations to identify areas for improvement.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Updated and maintained databases to track shipments and inventory.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Generated documentation and information required for customer shipments.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Negotiated contracts to secure favorable rates and terms.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Identified opportunities for inventory reductions.
- Developed and implemented strategies to reduce costs and improve quality of service.
Call Center Representative
MAXIMUS/Amtis
05.2018 - 01.2019
- Assisting inbound callers with questions regarding processes related to this contract, and documenting accordingly
- Also making outbound calls to assist callers with Marketplace appeals.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Met customer call guidelines for service levels, handle time and productivity.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Developed and updated databases to handle customer data.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Manager
OMNI HEALTH SERVICES INC
11.2017 - 03.2018
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
Emergency Room Medical Scribe
Scribe America
10.2015 - 03.2017
- Developed strong multitasking abilities by managing multiple patient charts, prioritizing tasks, and remaining organized in a fast-paced environment.
- Supported quality improvement initiatives through thorough documentation of performance metrics related to emergency department operations.
- Contributed to improved patient outcomes by swiftly updating attending physicians on critical lab results and diagnostic findings.
- Promoted effective teamwork among ER staff members through clear communication, active listening, and problem-solving skills.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information in medical records.
Education
High School Diploma -
Delaware Valley High School
Milford, PANo Degree - Medical Assistant
NIMAA
Denver, CO04-2025
Career School Certificate - Dental Assisting
Penn Foster
06.2019
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Patient confidentiality
Certification
CPR Certification First Aid Certification
AED Certification
Timeline
Shift Leader
Dunkin' Donuts
06.2022 - 02.2023
Patient Specialist
ProHealth Medical
03.2022 - 05.2022
Ophthalmology Technician
Geisinger
12.2021 - 03.2022
Logistics Coordinator/Front Desk
Pioneer Packaging, Inc
01.2020 - 09.2020
Call Center Representative
MAXIMUS/Amtis
05.2018 - 01.2019
Office Manager
OMNI HEALTH SERVICES INC
11.2017 - 03.2018
Emergency Room Medical Scribe
Scribe America
10.2015 - 03.2017
High School Diploma -
Delaware Valley High School
No Degree - Medical Assistant
NIMAA
Career School Certificate - Dental Assisting
Penn Foster
Similar Profiles
Richard AbainciaRichard Abaincia
Shift Manager at Golden Donuts Incorporated/ Dunkin DonutsShift Manager at Golden Donuts Incorporated/ Dunkin Donuts
Byron JoaquinByron Joaquin
Closing Shift Leader at Dunkin' Donuts | Baskin RobbinsClosing Shift Leader at Dunkin' Donuts | Baskin Robbins
Nurul Syafiqah Bte Muhammad RiduanNurul Syafiqah Bte Muhammad Riduan
Food and Beverage Associate at Dunkin' DonutsFood and Beverage Associate at Dunkin' Donuts