Kaitlyn Hearn
West Chester
Summary
Detail-oriented server with a strong focus on communication and efficiency. Proven ability to accurately process orders and collaborate with kitchen staff to deliver exceptional service, ensuring a positive dining experience.
Overview
5
5
years of professional experience
Work History
Server
Wellington at Hershey's Mill
West Chester
08.2025 - Current
- Provided excellent customer service to enhance dining experiences for residents.
- Took and processed food and beverage orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Server
Doc and Bubbas
Shillington
07.2023 - 08.2024
- Handled cash transactions accurately while processing resident payments efficiently.
- Responded to guest inquiries and resolved issues in a timely manner.
- Provided excellent customer service to ensure satisfaction.
Expo
Doc and Bubbas
Shillington
07.2022 - 07.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured meals met restaurant standards.
- Assisted with customer requests and answered questions to improve satisfaction.
Host
B2 Bistro
West Reading
10.2022 - 03.2023
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and wait staff for efficient service delivery.
Server
Friendlys Ice Cream
Shillington
03.2021 - 11.2022
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Governor Mifflin Senior Highschool
Shillington, PA05-2023
Some College (No Degree) - Marketing
West Chester University of Pennsylvania
West Chester, PASkills
- Customer service
- Point of sale
- Order accuracy
- Cash handling
- Menu knowledge
- Guest relations
Affiliations
- Greek Organization
Accomplishments
- Deans List
Timeline
Server
Wellington at Hershey's Mill
08.2025 - Current
Server
Doc and Bubbas
07.2023 - 08.2024
Host
B2 Bistro
10.2022 - 03.2023
Expo
Doc and Bubbas
07.2022 - 07.2023
Server
Friendlys Ice Cream
03.2021 - 11.2022
High School Diploma -
Governor Mifflin Senior Highschool
Some College (No Degree) - Marketing
West Chester University of Pennsylvania
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