Kaitlyn johnson
Ephrata
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desk Receptionist
Planetfitness
Stow
11.2023 - Current
- Delivered exceptional customer service by addressing member inquiries and ensuring a welcoming environment.
- Managed administrative tasks, including member check-ins, account updates, and scheduling.
- Assisted in maintaining facility cleanliness and compliance with health and safety standards.
Leasing Consultant
Paloma Kent
Kent
03.2025 - 12.2025
- Served as the primary front-desk contact, managing high volumes of in-person, phone, and email inquiries in a fast-paced office setting.
- Collected, verified, and maintained confidential resident documentation, ensuring accuracy and compliance with company policies.
- Explained contracts, policies, and procedures clearly to clients, similar to patient registration and administrative intake processes.
- Coordinated scheduling, follow-ups, and issue resolution while balancing multiple priorities.
- Utilized property management software to update records, track applications, and support operational efficiency.
EMR-EMT Training Program Participant
Bossier Parish School for Technology & Innovative Learning
Benton
01.2022 - 01.2023
- Conducted supervised ride-alongs with paramedics, gaining firsthand experience in emergency response operations.
- Acquired in-depth medical knowledge, including patient assessment, trauma care, and prehospital procedures.
- Developed strong teamwork and communication skills by collaborating with healthcare professionals in high-pressure environments.
Food Delivery
RedCross
Naples
01.2020 - 01.2021
- Delivered groceries to individuals affected by COVID-19, ensuring timely support to vulnerable community members.
- Followed CDC Protocol to ensure my safety and other volunteers.
Education
Bachelor of Science - Public Health, Health Administration
Kent State University
Kent, OH05.2027
High School -
Benton High School
Benton, Louisiana05.2023
Skills
- Health Administration Principles
- Emergency Medical Response
- Patient Care
- Customer Service
- Interpersonal Communication
- Microsoft Excel
- Office Suite Proficiency
- Organizational Abilities
- Multitasking Abilities
- Fair housing compliance
- Scheduling coordination
Certification
- CPR Certified
- Emergency Medical Responder (EMR) Certified
- FEMA NIMS 700 & 800 Certified
- OSHA 10 Certified
- Excel Training Certification
Volunteer Experience
RedCross, Food Delivery, Naples, Italy, 2020, 2021, Delivered groceries to individuals affected by COVID-19, ensuring timely support to vulnerable community members., Followed CDC Protocol to ensure my safety and other volunteers.
Timeline
Leasing Consultant
Paloma Kent
03.2025 - 12.2025
Desk Receptionist
Planetfitness
11.2023 - Current
EMR-EMT Training Program Participant
Bossier Parish School for Technology & Innovative Learning
01.2022 - 01.2023
Food Delivery
RedCross
01.2020 - 01.2021
Bachelor of Science - Public Health, Health Administration
Kent State University
High School -
Benton High School