Kaitlyn passmore

• Managed and maintained VDI environments, ensuring seamless virtual desktop delivery and troubleshooting user issues.
• Took part in large-scale software deployment projects using deployment tools in KACE, ensuring timely installation across multiple systems with minimal disruption to users.
• Diagnosed and repaired hardware issues on desktops and laptops ensuring high availability and minimal downtime for end users.
• Managed user accounts, permissions, and group policies in Active Directory, ensuring efficient user authentication and access control across the network.
• Provided front-line technical support to users, troubleshooting hardware/software issues and delivering training on IT best practices and new software features.
• Performed routine system updates, patches, and upgrades on workstations, servers, and network devices to ensure security and optimal performance.
• Collaborated with network teams to resolve network connectivity and performance issues affecting user productivity.
• Configured, maintained, and troubleshot both network and local printers, ensuring consistent print functionality and resolving issues related to connectivity and driver installation.

· Successfully managed access points (APs) by ensuring they were set to optimal channels, enhancing network performance and minimizing interference.

· Developed a Python web scraping tool to gather information on wrist scanners and regular scanners from various online sources.

· Installed and configured ODBC (Open Database Connectivity) drivers to facilitate seamless communication between database systems and applications.

· Demonstrated a high level of proficiency in the Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.

· Proficiently diagnosed and resolved issues with wrist scanners and regular scanners, ensuring minimal downtime and maximum operational efficiency.

· Conducted preventive maintenance activities to prolong the lifespan of hardware components and mitigate potential failures.

· Collaborated with vendors for hardware repairs and replacements when necessary, ensuring timely resolution of issues.