Kaitlyn Poplawski
New Brighton,PA
Summary
Dynamic professional with a proven track record at Signs Made Fast, excelling in emulsion application techniques and time management. Known for enhancing customer satisfaction through exceptional service and quality, while fostering teamwork and reliability. Adept at meeting tight deadlines and solving problems effectively, contributing to increased repeat business.
Overview
14
14
years of professional experience
Work History
Screen Printer
Signs Made Fast
03.2024 - 04.2025
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Optimized print results with precise application of emulsion coatings for optimal exposure times and image clarity on screens.
- Prepared, mixed and loaded screen ink.
- Cleaned, adjusted and repaired screen printing machines.
- Received and examined work orders to determine printing times, ink and material quantities.
- Supported inventory management efforts by tracking supplies usage and submitting timely reordering requests as needed.
- Contributed to increase in repeat business by delivering exceptional quality and customer service.
Server
Wooden Spoon
03.2023 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Brady's Run Grille & Guest House
03.2020 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Rees Family Restaurant
01.2016 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server/Manager's Assistant
Waffles INCaffeinated
12.2010 - 03.2016
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Assisted manager in all aspects of business operations.
- Completed daily logs for management review.
Education
GED -
New Brighton Area High School
New Brighton, PA06-2005
Skills
- Emulsion application techniques
- Manual printing techniques
- Teamwork
- Pre-press procedures
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Multitasking Abilities
- Adaptability and flexibility
- Deadline management
Timeline
Screen Printer
Signs Made Fast
03.2024 - 04.2025
Server
Wooden Spoon
03.2023 - 09.2024
Server
Brady's Run Grille & Guest House
03.2020 - 06.2023
Server
Rees Family Restaurant
01.2016 - 10.2020
Server/Manager's Assistant
Waffles INCaffeinated
12.2010 - 03.2016
GED -
New Brighton Area High School
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