Kaitlyn Rodriguez
Macungie
Summary
Motivated and detail-oriented professional with experience in operations management, customer service, and team leadership. Adept at project management, content creation, and data analysis. Strong organizational and communication skills with proficiency in Microsoft Excel. Passionate about benefits administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Guest Lead Manager
Altard State
03.2023 - Current
● Management position in customer service, includes daily tasks like
online orders, closing and opening the store, keeping inventory
organized, ensuring maximum client satisfaction, and more.
● Monthly audits of paperwork, operation management, meeting and/or exceeding operational
requirements and expense control.
● Managed and coordinated with all operational activities of the store.
● Train and mentor employees to enhance performance and operational effectiveness.
● Coordinate communication strategies for internal teams to improve workflow.
Operations Front End Coordinator
Wegmans
10.2022 - 03.2023
- Managed front-end operations, including scheduling, customer service, and cash handling.
- Performed data audits to optimize accuracy and efficiency in financial reporting.
- Assisted in employee training to support service excellence and teamwork.
Operations Assistant Manager
Rue 21
05.2022 - 10.2022
- Managed daily store operations, inventory, and financial performance.
- Designed and executed sales strategies to increase customer engagement.
- Performed monthly audits and data analysis to ensure compliance and efficiency.
Education
Associate of Arts -
Northampton Community College
Bethlehem, PABachelor of Arts - Major in English | Minor in Business Management
Moravian University
Bethlehem, PA01-2026
High School Diploma -
Emmaus High School
Emmaus, PA06-2021
Skills
- Project Management & Task Delegation
- Data Analysis & Auditing
- Social Media & Content Creation
- Strong Organizational & Time Management Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
Certification
● Google Foundations Of Project
Management Certification, 2022,
https://coursera.org/share/63e63b762f57f3fdea5e3fecedef9735
● Google Project Initiation: Starting a
Successful Project Certification, 2023,
https://coursera.org/share/843629b6f3d6dec6e5c0c792dbbea298
● Villanova University Certificate of
Achievement: Essentials of Project
Management, 2023.
● Villanova University Certificate of
Achievement: Mastering Project
Management, 2023.
● Villanova University Certificate of
Achievement: PMP Exam Preparation,
2023.
● Villanova University Certificate of
Achievement: Applied Project
Management, 2023.
Clubs and Organizations
- Red Cross Blood Drive – Bloomsburg University (2021)
- Students Saving Shelter Animals – Bloomsburg University (2021)
- Habitat for Humanity Awareness & Fundraising – Bloomsburg University (2021)
Languages
Spanish
Professional Working
Timeline
Operations Guest Lead Manager
Altard State
03.2023 - Current
Operations Front End Coordinator
Wegmans
10.2022 - 03.2023
Operations Assistant Manager
Rue 21
05.2022 - 10.2022
Associate of Arts -
Northampton Community College
Bachelor of Arts - Major in English | Minor in Business Management
Moravian University
High School Diploma -
Emmaus High School
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