Kaitlyn Rosenberger
Reading
Summary
Enthusiastic professional with extensive experience in customer service and employee training. Known for successfully resolving customer complaints with empathy and fostering teamwork to maintain high store standards. Eager to contribute to an organization focused on exceptional guest relations.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Guest Advocate
Target
Wyomissing
08.2021 - Current
- Provided exceptional customer service by actively listening to customer needs and addressing inquiries.
- Collaborated with team members to maintain store organization and presentation standards.
- Trained new employees on customer service protocols and store procedures.
- Handled customer complaints with empathy, ensuring resolution aligned with company policies.
- Advised customers on product features and benefits to support informed purchasing decisions.
- Accurately count cash and prepare deposits.
iShop Associate
Weis Markets Inc
West Lawn
05.2020 - 08.2020
- Operated cash register efficiently, ensuring accurate cash handling and transaction processing.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Communicated with the customer to confirm the clarity of the order, shopped at additional stores if necessary, and expedited the order transfer to the delivery driver.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Education
Bachelor of Science - Marketing
Wilmington University
New Castle, DESkills
- Customer service
- Team collaboration
- Employee training
- Problem resolution
- Visual merchandising
- Product knowledge
- Guest relations
- Time management
- Computer skills
Certification
Google Analytics Certification
Timeline
Guest Advocate
Target
08.2021 - Current
iShop Associate
Weis Markets Inc
05.2020 - 08.2020
Bachelor of Science - Marketing
Wilmington University