Kaitlyn Rosenberger
Reading
Summary
Dynamic professional with experience in fast-paced environments, skilled in customer service, team collaboration, and employee training. Proven ability to resolve customer inquiries and enhance service delivery, driving improved patient satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Guest Service Adovcate
Target
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided exceptional customer service by actively listening to customer needs and addressing inquiries.
- Collaborated with team members to maintain store organization and presentation standards.
- Trained new employees on customer service protocols and store procedures.
- Handled customer complaints with empathy, ensuring resolution aligned with company policies.
- Advised customers on product features and benefits to support informed purchasing decisions.
- Accurately count cash and prepare deposits.
Internship Student
Phoebe Berks
01.2022 - 06.2022
- Supported daily operations by assisting in patient care and administrative tasks.
- Collaborated with healthcare teams to enhance service delivery and patient satisfaction.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Internship Student
Berks Foot And Ankle Surgical Associates
08.2021 - 01.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Assisted healthcare providers with patient examinations and treatments, ensuring efficient workflow.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
IShop Associate
Weis Markets Inc
05.2020 - 08.2021
- Operated cash register efficiently, ensuring accurate cash handling and transaction processing.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products, and kept frozen and perishable foods cold or fresh.
- Communicated with the customer to confirm the clarity of the order, shopped at additional stores if necessary, and expedited the order transfer to the delivery driver.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Education
Bachelor of Science - Marketing
Wilmington University
New Castle, DE05-2026
Skills
Problem solving
Customer Service
Guest Relations
Time Management
Computer Skills
Employee Training
Friendly, positive attitude
Vital signs monitoring
Medical terminology
Adaptable mindset
Attention to detail
Listening skills
Languages
English
Native or Bilingual
Timeline
Internship Student
Phoebe Berks
01.2022 - 06.2022
Guest Service Adovcate
Target
08.2021 - Current
Internship Student
Berks Foot And Ankle Surgical Associates
08.2021 - 01.2022
IShop Associate
Weis Markets Inc
05.2020 - 08.2021
Bachelor of Science - Marketing
Wilmington University