Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Stanisic

Elizabethtown

Summary

Bank teller with 5 years of experience providing excellent customer service, handling customer transactions, referring credit products, and balancing cash drawers with 100% accuracy. Seeking to take the next step towards growing within my career, and achieving my long term goals.

Overview

6
6
years of professional experience

Work History

Member Service Representative II

Member's 1st FCU
04.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.

Teller II

Member's 1st FCU
11.2022 - 04.2024
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
  • Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs) often totaling more than $100,000
  • Complete 25+ customer transactions per hour with extreme attention to detail
  • Trained in opening new accounts, IRA transactions, VISA applications, and consumer lending
  • Maintaining an accurate cash drawer with little to no discrepancies
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Teller I

Blue Chip FCU
08.2021 - 03.2022
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
  • Complete customer transactions with extreme attention to detail and appropriate time management
  • Encourage members to be proactive with their banking while connecting them to loan officers, and account managers
  • Promoting products, and member loyalty by attending community events

Teller I

Mid Penn Bank
11.2019 - 05.2021
  • Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
  • Balance automated teller machines, teller cash dispensers (TCDs)/teller cash recyclers (TCRs) often totaling more than $100,000
  • Complete 25+ customer transactions per hour with extreme attention to detail
  • Sell and redeem US Savings Bonds applications to the Federal Reserve as needed
  • Respond to customer account inquiries from 130+ weekly accounts

Education

High School Diploma -

Dauphin County Technical School
Harrisburg, PA
06.2019

Skills

  • Communication skills
  • Cash Handling
  • Banking transactions
  • Customer Service
  • Knowledge of Lending
  • Time Management
  • Leadership Skills
  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Teamwork and collaboration

Timeline

Member Service Representative II

Member's 1st FCU
04.2024 - Current

Teller II

Member's 1st FCU
11.2022 - 04.2024

Teller I

Blue Chip FCU
08.2021 - 03.2022

Teller I

Mid Penn Bank
11.2019 - 05.2021

High School Diploma -

Dauphin County Technical School

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Kaitlyn Stanisic