Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaiyah smith

Pittsburgh

Summary

Dynamic professional with extensive experience in customer service and medical office administration at AHN West Penn Hospital. Proven ability to enhance patient satisfaction through effective communication and attention to detail. Skilled in HIPAA compliance and team collaboration, consistently improving workflow and training new staff to ensure operational excellence.

Diligent [Desired Position] with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.

Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Unit Secretary

AHN West Penn Hospital
08.2024 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.

Guest Service Concierge

UPMC Shadyside
02.2022 - 06.2024
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Leveraged strong attention to detail while managing reservation systems accurately.
  • Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
  • Supervised daily operations of the concierge team, delegating tasks as needed to maintain productivity levels.
  • Coordinated transportation arrangements for guests, ensuring punctuality and convenience during their stay.
  • Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
  • Handled high volumes of reservations inquiries efficiently while maintaining professional composure under pressure.
  • Improved overall operational efficiency by consistently reviewing and updating standard operating procedures.
  • Trained new team members on best practices in customer service, fostering a culture of excellence within the department.
  • Managed concierge desk operations, maintaining organization and prioritizing tasks for maximum effectiveness.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Bank Teller

Citizens Bank
03.2021 - 01.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Cleaner

Tidy T's Cleaning Service
07.2018 - 09.2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Education

Pennhills Senior Highschool
Penn Hills Pa
06-2020

Skills

  • Incoming call reception
  • Customer service
  • Strong organization
  • Telephone reception
  • HIPAA compliance
  • Appointment scheduling
  • Patient chart maintenance
  • Unit secretary training
  • Patient scheduling
  • Medical office administration
  • Medical records maintenance
  • Professional telephone etiquette
  • Medical billing
  • Attention to detail
  • Professionalism and courtesy
  • Cleaning and sanitizing
  • Team collaboration

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Certification

  • [daisy award] Training - [2021-2025]

Timeline

Unit Secretary

AHN West Penn Hospital
08.2024 - Current

Guest Service Concierge

UPMC Shadyside
02.2022 - 06.2024

Bank Teller

Citizens Bank
03.2021 - 01.2024

Cleaner

Tidy T's Cleaning Service
07.2018 - 09.2018

Pennhills Senior Highschool

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