Kaleigh Edinger
Brodheadsville,Pa
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Great Wolf Lodge
Scotrun, PA
01.2023 - Current
- Greeted and seated guests, enhancing overall dining experience.
- Managed reservation system to optimize seating arrangements.
- Collaborated with kitchen staff to ensure timely food service.
- Handled customer inquiries and resolved issues promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional table service during events, ensuring guest satisfaction and comfort.
- Set up, served, and dismantled banquet/ birthday party rooms according to event specifications.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Sales Associate
Weis
Brodheadsville, PA
06.2021 - 01.2022
- Respond to customer needs, providing product information, aisle locations, back stock checks, and price verifications for approximately 70 customers daily.
- Manage the flow of approximately 44000 items, organizing back stock areas, preparing products for stocking shelves, and rotating it through by date.
- Enforce workplace and food safety procedures and standards.
Sales Associate
Zumiez
Tannersville, PA
12.2020 - 05.2021
- Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Crew Member
McDonald's
Brodheadsville, PA
05.2020 - 09.2020
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Mastered point-of-service (POS) computer system for automated order taking.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Education
High School -
Pleasant Valley High School
Brodheadsville, PASkills
- Relationship selling
- Retail loss prevention
- Cash handling accuracy
- Neat, clean and professional appearance
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Guest relations
Certification
- ServSafe
Timeline
Host
Great Wolf Lodge
01.2023 - Current
Sales Associate
Weis
06.2021 - 01.2022
Sales Associate
Zumiez
12.2020 - 05.2021
Crew Member
McDonald's
05.2020 - 09.2020
High School -
Pleasant Valley High School