Kaleigh Swaney
Carmichaels
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TTEC INC.
12.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Direct Support Person
Fayette Resources Inc.
06.2008 - 08.2011
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Supervised daily activities and provided assistance to staff.
- Educated clients and family members on relevant topics to support independent living.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
Cashier
Giant Eagle
04.2007 - 06.2008
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Cashier
McDonald's
04.2006 - 05.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Certified Veterinary Practice Management Degree - Veterinary Managment
Penn Foster College
Scottsdale, AZ01.2025
Veterinarian Technician Associates Degree - Veterinary Technology
Penn Foster College
Scottsdale, AZ10.2024
High School Diploma -
Carmichaels Area High School
Carmichaels, PA06.2008
Skills
- Credit Card Payment Processing
- Active Listening
- Account Management
- Microsoft Word
- Billing Adjustments and Refunds
- Money Handling Abilities
- Typing Proficiency
- Critical Thinking
- Google Docs
- Microsoft Internet Explorer
- Reading Comprehension
- Medical Terminology Knowledge
- Microsoft Windows
- Strong Analytical and Problem-Solving Skills
- Customer Service
- Professional Telephone Demeanor
Timeline
Customer Service Representative
TTEC INC.
12.2022 - 07.2023
Direct Support Person
Fayette Resources Inc.
06.2008 - 08.2011
Cashier
Giant Eagle
04.2007 - 06.2008
Cashier
McDonald's
04.2006 - 05.2007
Certified Veterinary Practice Management Degree - Veterinary Managment
Penn Foster College
Veterinarian Technician Associates Degree - Veterinary Technology
Penn Foster College
High School Diploma -
Carmichaels Area High School
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