KALILA STEWART
Philadelphia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Penn Medicine: University of Pennsylvania Health System
02.2022 - Current
- Coordinated patient appointments, enhancing scheduling efficiency and reducing wait times.
- Managed patient inquiries, ensuring timely resolution and fostering positive experiences.
- Processed insurance verifications using electronic systems, improving accuracy in patient data management.
- Developed training materials for new staff, streamlining onboarding processes and knowledge transfer.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
Nursing Unit Secretary
Jefferson Aria Torresdale Hospital
06.2019 - 01.2022
- Managed patient admissions and discharges, ensuring accuracy and compliance with hospital protocols.
- Coordinated communication between medical staff and patients, enhancing workflow efficiency.
- Oversaw inventory management of office supplies, ensuring availability without excess expenditure.
- Organized patient charts with diligence, ensuring accurate documentation of vital signs, medications, and treatment plans.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Streamlined admissions process for patients, ensuring smooth transitions to their designated units.
- Supported nursing staff by performing administrative tasks such as filing, photocopying, and answering phones.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Critical Care Technician
Thomas Jefferson Hospital of Philadelphia
12.2015 - 07.2017
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provided physical support to assist patients to perform daily living activities.
- Reviewed patients' dietary restrictions, food allergies, to ensure patient receives appropriate diet.
- Measured and recorded food intake or urinary and fecal output, reporting changes to nursing staff.
- Recorded vital signs, such as temperature, blood pressure, pulse, and respiration rate.
Certified Nursing Assistant
Brinton Manor Nursing Home/Genesis Healthcare
09.2014 - 09.2016
- Assisted patients with personal care and activities of daily living.
- Provided patients with help moving in and out of beds, baths, wheelchairs, and automobiles.
- Changed bed linens, washed and ironed laundry, food preparation, and light housekeeping.
- Accompanied clients to doctors' offices or on other trips outside the home.
Emergency Room Technician
Mercy Hospital of Philadelphia
07.2014 - 06.2016
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Supplied, collected, and emptied bedpans.
- Assisted nurses or physicians in the operation of medical equipment or provision of patient care.
- Transported patients to treatment units, testing units, or other areas, using assistive devices.
- Stocked or issued medical supplies, such as dressing packs or treatment trays.
Emergency Medical Technician
Emstar Ambulance Company
09.2011 - 06.2014
- Drove ambulances or assisted drivers in transporting sick, injured, or convalescent persons.
- Administered first aid, such as bandaging, splinting, or administering oxygen.
- Restrained or shackled violent patients to prevent them from hurting themselves or others.
- Performed emergency diagnostic and treatment procedures during ambulance ride as needed.
- Maintained vehicles and medical and communication equipment and supplies.
Education
Emergency Medical Technician Certificate -
All State Career School
Tinicum Township, PACertified Nursing Assistant - undefined
Academy of Nursing
Philadelphia, PAHigh School Diploma - undefined
Edward Bok High School
Philadelphia, PAAssociate Degree - Diagnostic Medical Sonography
Pennsylvania Institute of Technology
Media, PA09-2027
Skills
- Interpersonal Abilities
- Written and Verbal Communication
- Problem Solving
- Customer Service Skills
- Critical Thinking
- Decision Making
- Appointment scheduling
- Patient confidentiality
- Professionalism and ethics
- Patient safety
- HIPAA
- Compassionate patient care
- Ultrasound-guided procedures
- Patient positioning techniques
- Patient advocacy
- Patient education and counseling
Certification
- EMT - Emergency Medical Technician
- CNA - Certified Nursing Assistant
Timeline
Patient Service Specialist
Penn Medicine: University of Pennsylvania Health System
02.2022 - Current
Nursing Unit Secretary
Jefferson Aria Torresdale Hospital
06.2019 - 01.2022
Critical Care Technician
Thomas Jefferson Hospital of Philadelphia
12.2015 - 07.2017
Certified Nursing Assistant
Brinton Manor Nursing Home/Genesis Healthcare
09.2014 - 09.2016
Emergency Room Technician
Mercy Hospital of Philadelphia
07.2014 - 06.2016
Emergency Medical Technician
Emstar Ambulance Company
09.2011 - 06.2014
Certified Nursing Assistant - undefined
Academy of Nursing
High School Diploma - undefined
Edward Bok High School
Emergency Medical Technician Certificate -
All State Career School
Associate Degree - Diagnostic Medical Sonography
Pennsylvania Institute of Technology