Kalista (Kia) Alston-Brooks
Lansdowne
Summary
Pharmacy Technician with extensive experience in medication preparation and customer interaction. Strong background in inventory control and quality assurance, dedicated to minimizing costs and maximizing patient satisfaction through efficient service and accurate dispensing.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Children’s Hospital of Philadelphia
Philadelphia
09.2022 - Current
- Provided accurate and timely compounding and preparation of pharmaceuticals for patients with retail medication needs.
- Executed pharmaceutical compounding and preparation, ensuring timely quality control documentation in accordance with CHOP policy and regulations.
- Monitored areas for outdates, cleanliness, organization, and drug/supply stock levels to ensure compliance and safety.
- Ensures inventory is rotated properly, stored in appropriate conditions and location with 100% accuracy.
- Delivered customer service by answering incoming patient calls, addressing urgent requests, and collaborating with medical/nursing staff to gather essential information.
- Participates in departmental process improvement initiatives.
- Executed tasks from retail pharmacy management to support daily operations.
Pharmacy Fill Technician
Polaris Pharmacy Services
West Chester
04.2022 - 09.2022
- Make sure that the patient’s medication is filled the patient’s medication under the supervision of the Pharmacist on duty.
- Pick the medication off the shelves and compare it to the NDC on the label to ensure that the medication is correct.
- Scan the medication into the computer to ensure the proper filling of all the medications that I am responsible for filling.
- Pack the medication into the proper form (prepacks, vials, bingo cards, or unit doses).
- Proper labeling of all the medications I filled in including auxiliary labels and refrigeration labeling.
- Maintained accurate records of medications and inventory. and counting of control medications was part of my daily duties.
- Assisted pharmacist with various tasks during shifts.
- Supported Polaris, a long-term care drug and alcohol fulfillment pharmacy, by ensuring medication accuracy and timely service.
RX Shift Supervisor
CVS Pharmacy
Lansdowne
08.2021 - 09.2022
- Led store staff during shifts, assigned tasks, and directed activities to ensure efficient workflow and adherence to operational standards.
- Ensured compliance with company policies, procedures, and safety/security protocols.
- Ensured customer service excellence by greeting, assisting, and promptly resolving customer issues.
- Ensured patient confidentiality in pharmacy-related duties.
- Supervised store crew, communicated with management, and monitored completion of assigned tasks.
- Inventory Management: Monitor stock levels, coordinate replenishment, and ensure proper display and organization.
- Assist in onboarding and training new employees, providing feedback to management.
- Implemented sales promotions and support profitability target.
Production Supervisor
Bake Rite Rolls
Bensalem
07.2014 - 05.2022
- Supervised the entire Production Department during my shift.
- Monitored crew to maintain machines and verify correct product and codes.
- Created production schedules to optimize workflow and resource allocation.
- Maintained cleanliness of plant and ensured crew had necessary paperwork for compliance.
- Ensured the end of the night inventory was done, and all the orders were completed and accounted for.
- Encouraged team alignment with company core values to foster a positive work environment.
- Completed sanitation tasks to ensure a clean environment.
- Packaging: Is when we make sure the product has the right code, the right bag and is and is in the right tray or box and ready for delivery.
- Performed machine cleaning, drying, and sanitizing at shift change.
- The cleaning of all the machines when a shift shuts down so that the machine can be cleaned dried and sanitized for the next shift.
- I had to have Completed chemical training for safe handling and usage of cleaning products. a get chemically certified to use the cleaning products at work.
- We also had to use tools to break down certain parts of the machines to clean them properly.
- Inspections for this company included the FDA, the Department of Agriculture, BRC and AIB.
Wellness Ambassador and Pharmacy Technician
Rite Aid Pharmacy
Philadelphia
11.2012 - 05.2015
- Assisted with pharmacy operations by processing prescriptions and managing customer flow. with processing prescriptions and getting the customers in and out in a timely manner while ensuring to give great customer service.
- Assisted customers with shopping, couponing, and finding best deals.
- Help in the Pharmacy with processing prescriptions and getting the customers in and out in a timely manner while ensuring to give great customer services.
- Work as Pharmacy Technician filling prescriptions, using my data entry skills to enter the prescriptions into the system, calling prescriber’s offices to verify prescriptions.
- Be an all-around associate and a liaison for the patients and the Pharmacist.
- Ensure that the customers receive a great shopping experience.
- Provided comprehensive support to both customers and pharmacy staff, ensuring smooth operations. and a liaison for the patients and the Pharmacist.
Education
Diploma - Pharmaceutical Studies and Medical Terminology
Lincoln Technical Institute
Philadelphia, Pennsylvania10-2006
Diploma - General Studies, Business and Finance
Overbrook High School
Philadelphia, Pennsylvania06-2005
Skills
- Compounding
- Medical Terminology
- Pharmacology
- Aseptic Techniques
- Medical Office Procedures
- Ability to read prescriptions
- Labeling
- Counting
- Verifying NDCs
- Adding patient’s insurance
- Billing
- Handling adjudication issues
- Updating counts
- Outdates
- Inventory
- Prescription reading
- Pyxis inventory control Machine
- Epic System
- Keystone Mercy I-Max System
- Adding patient's insurance
- Basics Pathology
- Adjudication handling
- Inventory updates
- Expiration management
- Leadership
- Responsibility
- Accountability
- Multitask
- Inventory Control
- Prescription Processing
- Medication Storage
- Pharmaceutical Handling
- Medication Distribution
- Supply Management
- Inventory Organization
- Patient Interaction
- Task management
- Keyboard
- Retail Management
- Cash register
- Pallet jack
- Forklift
- Big Joe Lift
- Positive demeanor
- Feedback reception
- Growth motivation
- Workplace professionalism
- Collaborative team member
Clinical Administrative Skills
- Knowledge of Medical Terminology Anatomy & Physiology
- Basics Pathology
- Medical Law & Ethics
- Medical insurance
- Keyboard
- Word Processing
- Medical Transcription
- Dedicated to help others
- Self-motivated and dependable
- Adaptable to all situations
- Medical Office Procedures
- Data Entry
- Pharmacology
- Aseptic Techniques
- Information Collections
- Knowledge of Keystone Mercy I-Max System
Pharmacy Skills
- Compounding
- Hazardous and Non-Hazardous medications
- Ability to read and type prescriptions
- Labeling, counting, verifying NDCs
- Adding patient’s insurance and billing
- Updating counts, Outdates, Truck, stocking
- Ability to use a Script Pro and Pyxis inventory control Machine
- Epic System knowledgeable
Retail Skills
- Retail Management skills and Experience
- Knowledge of the cash register
- How to use a Pallet jack, Forklift, Big Joe Lift, JBL Lift and Scissor Lift
- Maintaining a tidy work environment
- Experience in Inventory and retail system knowledge
- Experience in customer service
Self Management Skills
- Active, cooperative, determined, flexible, helpful and respectful
- Able to follow instructions
- Love meeting new people
- Positive attitude
- Motivated to grow and learn
- Team player and can also show leadership
Skills Certifications And Licenses
Pharmacy Technician, State Board of Pharmacy, 08/31/27, Certified Pharmacy Technician, expired, 04/2014, Pennsylvania Driver’s License
Timeline
Pharmacy Technician
Children’s Hospital of Philadelphia
09.2022 - Current
Pharmacy Fill Technician
Polaris Pharmacy Services
04.2022 - 09.2022
RX Shift Supervisor
CVS Pharmacy
08.2021 - 09.2022
Production Supervisor
Bake Rite Rolls
07.2014 - 05.2022
Wellness Ambassador and Pharmacy Technician
Rite Aid Pharmacy
11.2012 - 05.2015
Diploma - Pharmaceutical Studies and Medical Terminology
Lincoln Technical Institute
Diploma - General Studies, Business and Finance
Overbrook High School