Kalli Folk
Lincoln University
Summary
Accomplished executive leader with a strong history at Compass Group, specializing in hospitality innovations and operational efficiency. Directed a 40-site janitorial mobilization, improving processes and ensuring adherence to compliance standards. Focused on enhancing staff capabilities and delivering superior service in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
National Director of Hospitality and Cleaning Programs
Compass Group, ESFM
01.2021 - Current
- Lead hospitality initiatives across a national facilities management company, overseeing program development, presentations, and onsite engagement strategies.
- Spearheaded a 40-site janitorial mobilization across multiple states, driving efficiency and standardization.
- Developed sustainable cleaning programs integrating technology, training, methodology, and customer transparency.
- Prepared cleaning-related bid documents, specifications, and cost estimates to support new business growth.
- Served as Subject Matter Expert (SME) for national councils on cleaning and innovation, shaping industry best practices.
Director of Environmental Services
Kendal~Crosslands Communities
Kennett Square
01.2016 - 01.2021
- Managed Environmental Services, event setup, and laundry operations for a multi-campus senior living organization.
- Oversaw a $3M budget and led a team of 55+ employees to ensure high-quality service delivery.
- Developed capital deployment strategies to optimize efficiency and resource allocation.
- Ensured compliance with federal, state, and local regulations governing environmental services.
Quality Assurance Coordinator
Portland Public Schools
Portland
01.2013 - 01.2016
- Developed and implemented a process-based cleaning program across 83 school sites, enhancing sanitation and operational efficiency.
- Established an inspection framework to measure outcomes and address educator concerns.
- Designed and conducted a 3-day staff training conference to improve service quality and standardization.
- Served as a key representative in collective bargaining negotiations.
Director of Housekeeping
Sheraton Portland Airport Hotel
01.2011 - 01.2013
- Led department-wide training and recertification initiatives to improve guest satisfaction.
- Optimized staffing models to enhance efficiency and reduce costs.
- Streamlined supply management and implemented best practices in industrial laundry operations.
Education
Bachelor of Arts - International Relations
University of Delaware
01.2006
Skills
- Executive leadership
- Team building
- Process improvement
- Change management
- Strategic planning
- Financial oversight
- Regulatory adherence
- Staff development
Affiliations
- International Sanitary Suppliers Association (ISSA)
- International Executive Housekeepers Association (IEHA)
- Association of Physical Plant Administrators (APPA)
- American Hospital Association
Certification
- CIMS Certification Expert (ISSA)
- Registered Environmental Services Executive (IEHA)
Timeline
National Director of Hospitality and Cleaning Programs
Compass Group, ESFM
01.2021 - Current
Director of Environmental Services
Kendal~Crosslands Communities
01.2016 - 01.2021
Quality Assurance Coordinator
Portland Public Schools
01.2013 - 01.2016
Director of Housekeeping
Sheraton Portland Airport Hotel
01.2011 - 01.2013
Bachelor of Arts - International Relations
University of Delaware
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