Kalpana Subba
Harrisburg
Summary
Results-driven professional with a strong background in esthetics and sales. Recognized for effective communication and attention to detail, contributing to improved service standards and customer relationships.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Esthetician
The Arch Threading & Spa
Hershey
03.2021 - Current
- Delivered exceptional skincare treatments while ensuring outstanding customer service.
- Trained junior estheticians on skincare techniques and client care to improve service quality.
- Enhanced service delivery and customer satisfaction through collaboration with team members to address client needs.
- Communicated client concerns to spa team, facilitating tailored services that enhanced satisfaction.
- Optimized client flow and appointment scheduling to improve service times.
- Managed scheduling conflicts to uphold customer service standards and minimize wait times.
- Participated in training sessions to deepen understanding of skincare services and improve client interactions. to gain knowledge about services offered. to develop comprehensive knowledge of available services.
- Regularly checked inventory to ensure adequate stock levels of supplies.
Warehouse Associate
FineLine Technologies
Atlanta
06.2018 - 03.2020
- Picked and prepared numerous daily shipments in controlled atmosphere environment.
- Packed products for shipment, ensuring adherence to company standards and accuracy.
- Inspected incoming shipments to ensure quality and accuracy.
- Trained new warehouse associates on safety protocols, promoting compliance and minimizing accidents.
- Implemented best practices for warehouse organization and cleanliness, contributing to improved operational efficiency.
- Operated various material handling equipment, including electric pallet jacks and scanners.
- Ensured compliance with safety procedures during machinery operation and physical tasks.
- Maintained clean workstations to support safety standards and promote a productive work environment.
Esthetician
Unique Threading & Waxing
Atlanta
11.2012 - 10.2019
- Provided personalized skincare treatments and exceptional customer service, enhancing client satisfaction and loyalty.
- Developed skincare regimens for clients based on individual needs.
- Demonstrated proper product usage to maximize client satisfaction.
- Maintained client records to track treatments and product usage, enabling tailored service delivery.
- Participated in continuing education courses on esthetics industry advancements.
- Contributed to marketing initiatives by providing insights on promotional strategies and events, increasing client engagement.
- Addressed customer inquiries via phone, email, and in person to ensure high levels of service.
- Operated cash registers for seamless payment processing from patrons.
Education
High School Diploma -
Green Vale
Damak, NepalSkills
- Customer service
- Client consultation
- Client engagement
- Product knowledge
- Customer relationship management
- Schedule optimization
- Time management
- Training staff
- Sales expertise
- Marketing strategies
- Effective communication
- Communication skills
- Team collaboration
- Attention to detail
- Problem solving
- Professional demeanor
- Team player
Languages
English
Professional
Nepali
Full Professional
Hindi
Professional
Timeline
Esthetician
The Arch Threading & Spa
03.2021 - Current
Warehouse Associate
FineLine Technologies
06.2018 - 03.2020
Esthetician
Unique Threading & Waxing
11.2012 - 10.2019
High School Diploma -
Green Vale