Kalyssa Torres
Wrightville
Summary
Seeking a remote customer service position where I can leverage my strong communication skills, problem-solving abilities, and passion for helping customers to provide efficient and effective solutions. Committed to maintaining high levels of customer satisfaction while ensuring a seamless, positive experience for clients.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Banfield Pet Hospital
06.2022 - Current
- Delivered fast and friendly service to handle questions and service complaints
- Collaborated across departments to resolve customer-related issues
- Handled customer inquiries, payments and service requests
- Built trusting relationship with customers to better understand needs
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Managed customer calls efficiently in fast-paced call center environment
Veterinary Assistant & Receptionist
Metro Pet Veterinary Clinic
06.2021 - 06.2022
- Answered inbound calls to handle various concerns, set appointments and close sales
- Supported veterinarians and technicians with simple and complex veterinary procedures
- Collaborated with veterinarian, technicians and staff regarding schedule and diagnosis of patients
- Administered medication to animals as prescribed
- Registered animal information, history and reason for visit on database
Guest Service Representative
Canine Country Club
04.2019 - 06.2021
- Built customer loyalty with swift and personable attention to special requests
- Handled guest check-ins and reservations, verifying details and processing account charges
- Maintained thorough knowledge of hotel services, amenities, room locations and rates and local attractions
- Resolved guest complaints or concerns promptly to maintain satisfaction
- Trained new Guest Service Representatives on front desk procedures and policies
Education
Veterinary Assistant -
Lancaster County Career and Technology Center
01.2019
High School -
Hempfield High school
01.2019
Skills
- Bilingual (Spanish and English)
- Scheduling
- Data Entry
- Training and Development
- Time Management
- Account Management
- Problem Solving
- Telephone Etiquette
- Multitasking
- Decision Making
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Follow-up skills
- Appointment scheduling
- Sales and upselling technique
- Adaptability to New Software & Tools
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Banfield Pet Hospital
06.2022 - Current
Veterinary Assistant & Receptionist
Metro Pet Veterinary Clinic
06.2021 - 06.2022
Guest Service Representative
Canine Country Club
04.2019 - 06.2021
High School -
Hempfield High school
Veterinary Assistant -
Lancaster County Career and Technology Center
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