Kalysta Tighe
Wilkes-Barre
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Service Associate
Kohl's
Wilkes-Barre, PA
01.2026 - Current
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions and point-of-sale system efficiently and accurately, ensuring compliance with company policies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained clean and organized sales floor to promote an inviting shopping environment.
Supervisor
Kohl's
Wilkes-Barre, PA
05.2024 - 01.2026
- Supervised daily operations to ensure exceptional customer service and compliance with company standards.
- Trained and mentored new staff on store policies, procedures, and best practices in retail services.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Managed cash register operations with accuracy, ensuring correct transactions and balancing daily cash drawers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Administrative Assistant
Kohl's
Wilkes-Barre, PA
09.2023 - 05.2024
- Managed scheduling and calendar appointments, optimizing executive time management.
- Assisted in budget tracking and expense reporting, contributing to financial oversight.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Sales Lead
Kohl's
Wilkes-Barre, PA
11.2022 - 09.2023
- Trained and mentored new team members on product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance store presentation and increase foot traffic.
- Managed inventory levels to ensure optimal stock availability for customer needs.
- Maintained a high standard of store presentation, adhering to company guidelines for cleanliness and organization.
- Enhanced customer experience and loyalty by addressing concerns promptly and providing exceptional service.
Receptionist
Valley Chevrolet
Wilkes-Barre, PA
01.2018 - 03.2019
- Managed front desk operations, ensuring efficient appointment scheduling and customer interactions.
- Coordinated communication between departments, facilitating seamless information flow for service appointments.
- Monitored incoming calls and routed them effectively to appropriate departments, improving response times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Nursing
Jersey College
Scranton, PA08-2028
High School Diploma -
Hanover Area Jr./Sr. High School
06-2020
Skills
- Multitasking and organization
- Excellent communication
- Listening skills
- Attention to detail
- Team collaboration
- Tech-Savvy
- Problem resolution
Timeline
Service Associate
Kohl's
01.2026 - Current
Supervisor
Kohl's
05.2024 - 01.2026
Administrative Assistant
Kohl's
09.2023 - 05.2024
Sales Lead
Kohl's
11.2022 - 09.2023
Receptionist
Valley Chevrolet
01.2018 - 03.2019
Nursing
Jersey College
High School Diploma -
Hanover Area Jr./Sr. High School