Answered phone calls and directed inquiries to appropriate staff members.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled and confirmed appointments
Substitute teacher
ESS
Bucks
11.2018 - 02.2020
Responsible of keeping attendance records, distributing and collecting class work, managing student’s behavior and engaging them into learning.
Taught lesson plan as outlined by the absent teacher.
Receptionist
Law Office of Althia O.Bennett
Philadelphia
06.2016 - 10.2018
Answered and directed telephone calls, welcomed visitors/new clients to the law office and provided assistance as needed.
Used Microsoft Word, Excel, and Outlook as well as proprietary legal software for tracking and data entry.
Assisted attorney with electronic correspondences as well as subpoena requests and court documents.
Assisted attorney in preparing and organizing documents for court by looking up online docket numbers for the clients, filed and organized each client’s file, as well as provided assistance in court proceedings.
Hostess
Tuscany Restaurant
Philadelphia
05.2014 - 06.2018
Provided excellent customer service and clerical work to a busy Italian restaurant, serving over 200 customers per night.
Received visitors and telephone calls. Responded to inquiries based on knowledge of the restaurant, answering customer questions about hours, seating and menu information.
Used cash registers and credit card machines to cash out customers, using math skills.
Took reservations and to-go orders by phone.
Made reservations.
Welcomed guests in a warm, friendly manner.
Education
BA - Accounting
Strayer University
Philadelphia, PA
01.2017
Criminal Justice
Bucks County Community College
Bucks County, PA
Skills
Creative and innovative flair in training and development programs