KAMISHA ROBINSON
Philadelphia
Summary
Veterinary professional with 10+ years of experience spanning veterinary medicine, animal welfare, client service, and veterinary operations. Skilled in veterinary technology, surgical assistance, patient care, medical documentation, insurance claims processing, account coordination, and client communication. Experienced in remote insurance operations and animal care coordination, combining clinical knowledge with administrative expertise to support veterinary teams, pet owners, and animal health organizations.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Veterinary Surgical Technician
PAWS
Philadelphia
03.2025 - Current
- Assist veterinarians with high-volume spay/neuter surgeries, ensuring effective surgical preparation, anesthesia monitoring, and recovery care.
- Maintain accurate medical records, surgical logs, drug logs, and patient documentation.
- Perform patient care duties, conducting examinations, vaccinations, blood collection, and medical treatments to support overall animal health.
- Prepare instruments using aseptic techniques and manage surgical supply inventory for clinic operations.
- Educate clients on medications and post-operative care, providing clear recovery instructions to enhance patient recovery and owner compliance.
Claims Representative
Pets Best Insurance
08.2024 - 03.2025
- Reviewed pet insurance claims and veterinary medical documentation.
- Applied knowledge of veterinary terminology and treatment information when processing claims.
- Engaged with customers and veterinary hospitals to clarify claim-related questions and ensure proper documentation.
- Managed claim tasks while maintaining accuracy and organization in a remote environment.
Account Coordinator (Animal Care)
True Sense Marketing
05.2023 - 08.2024
- Supported animal-care related accounts through coordination, communication, and administrative tasks.
- Coordinated schedules, tracked campaigns, and secured veterinary client approvals efficiently.
- Ensured timely deliverables and maintained project timelines.
- Conducted quality checks and worked with teams to support client requests and daily operations.
Client Service Representative
Accenture
02.2021 - 05.2023
- Investigated and resolved client concerns through detailed research and problem-solving.
- Communicated solutions effectively through Salesforce, chat, phone, and email channels.
- Assessed unemployment insurance claims including identity verification, fraud investigations, wage reassessments, and adjudication support.
- Maintained high levels of customer satisfaction through strong verbal and written communication skills.
- Responded promptly to client inquiries and resolved issues efficiently while meeting performance and quality standards.
Veterinary Manager
Animal Care & Control
Philadelphia
10.2019 - 12.2020
- Led veterinary teams in implementing care protocols and improving shelter operation.
- Managed medical records, payroll, and staff training.
- Conducted meetings to review procedures and address concerns.
Veterinary Nurse/Lead Veterinary Nurse
Animal Care & Control
Philadelphia
05.2015 - 09.2019
- Triaged and treated 18,000 animals annually, enhancing overall animal health and welfare.
- Administered vaccines, calculated doses, and conducted laboratory testing.
- Supported surgical procedures including anesthesia and high-volume spay/neuter.
Education
Bachelor of Science - Biology
Lincoln University
Oxford , PA 08.2010 - 05.2015
Skills
- Veterinary Medicine
- Customer Service
- Insurance Claims
- Medical Records
- Inventory Management
- Salesforce
- Payroll
- Case Management Support
- Client Service
- Anesthesia Monitoring
- Shelter Medicine
- Data Entry and Record Keeping
- Microsoft Office
- Time Management
Timeline
Veterinary Surgical Technician
PAWS
03.2025 - Current
Claims Representative
Pets Best Insurance
08.2024 - 03.2025
Account Coordinator (Animal Care)
True Sense Marketing
05.2023 - 08.2024
Client Service Representative
Accenture
02.2021 - 05.2023
Veterinary Manager
Animal Care & Control
10.2019 - 12.2020
Veterinary Nurse/Lead Veterinary Nurse
Animal Care & Control
05.2015 - 09.2019
Bachelor of Science - Biology
Lincoln University
08.2010 - 05.2015