Kamiyah Byrd
Chester
Summary
Dynamic professional with extensive experience in customer service and caregiving roles, notably at Aging With Comfort. Excelled in fostering customer loyalty and enhancing patient quality of life, leveraging exceptional problem-solving and compassionate communication skills. Proven track record in reducing customer complaints and improving care plan management, demonstrating a commitment to excellence and empathy in every interaction.
Overview
6
6
years of professional experience
Work History
Caregiver
Aging With Comfort
01.2024 - 01.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Cashier
Qdoba Eats
10.2019 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed customer grievances with care, ensuring swift resolutions and proper escalation when necessary.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
Customer Service Representative
Walmart
09.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Manager
DTLR
02.2023 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Criminal Justice/Communications
Harcum College
Bryn Mawr, PAWest Catholic Prepratory High School.
Philadelphia, PARidley High School
Folsom, PA06.2019
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Patient care
- Dependable and responsible
- Flexible schedule
- Compassionate care
- Verbal and written communication skills
- Patient companionship
- Compassionate communication
- Medical record-keeping
- Direct patient care
- Supportive companionship
- Medication and appointment reminders
- Patient management
- Care plan assessment
- Incident reporting
- Care plan management
- Progress documentation
- Medical records management
Timeline
Caregiver
Aging With Comfort
01.2024 - 01.2025
Customer Service Manager
DTLR
02.2023 - 10.2023
Customer Service Cashier
Qdoba Eats
10.2019 - 09.2021
Customer Service Representative
Walmart
09.2018 - 08.2019
Criminal Justice/Communications
Harcum College
West Catholic Prepratory High School.
Ridley High School
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